Customer Service Officer

Job Responsibilities: • Customer Interaction • Respond promptly to inquiries via phone, email, or in person. • Provide accurate information and assist customers with their needs. • Handle complaints and resolve issues in a timely manner. • Record Management and Reporting • Maintain detailed records of customer interactions and service activities. • Assist in the preparation of reports on feedback and service trends. • Policy and Process Implementation • Follow organizational policies and procedures to deliver consistent service. • Suggest process improvements based on customer feedback and experiences. Job Requirements: • Diploma or Bachelor’s degree in Communication, Public Relations, or a related field. • Minimum of 2 years of experience in a customer service or public service role. • Strong active listening and communication skills. • Ability to multitask and handle high-pressure situations effectively. • Familiarity with Microsoft Office and customer service tools.