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Customer Support, Junior Executive

RM 2,800 - RM 3,500 / month

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Job Descriptions:
1. Resolve customer inquiries via live chat in a timely and professional manner.
2. Troubleshoot issues and provide solutions by working across teams to find the best solutions for our customers.
3. Educate customers on our client's campaigns mechanism, communicate complex concepts to a diverse audience clearly, and encourage them via live chat to participate.
4. Process customer applications and KYC documentation according to relevant regulations and policies.
5. Daily clear enquiries log to ensure no complaints received from the customers.
6. Attend to customers via live chat, no cold calling or phone call required.

Job Requirements:
1. At least a diploma holder in communications, language or any other relevant field
2. Good communication skills and a problem-solving approach
3. Positive, empathetic, and professional attitude
4. Willingness to work in rotating shifts, weekends, and public holidays
5. Fluency in spoken and written English
6. Proficiency in Mandarin is a must
7. Experience working with customer service or support is a plus

Job Type: Full-time

Pay: RM2,800.00 - RM3,500.00 per month

Benefits:

  • Opportunities for promotion
  • Professional development

Schedule:

  • Monday to Friday
  • On call
  • Weekend jobs

Supplemental Pay:

  • Overtime pay
  • Yearly bonus

Experience:

  • Customer service: 1 year (Preferred)

Language:

  • English (Preferred)
  • Mandarin (Preferred)