Tour Planner

Job Description - Handle phone calls and coordinate with airlines, ground operators, and the Operations Manager. - Manage payments, deadlines, and customer issues (e.g., cancellations or short payments). - Prepare and organize travel documents (e.g., rooming lists, itineraries, and travel information). - Design custom itineraries and quotations for private groups. - Book ground arrangements, including hotels, restaurants, flights, transport, and sightseeing. - Ensure timely payments to suppliers and handle special requests (e.g., seats, meals). - Communicate with airlines, ground operators, and assign tours to tour leaders. - Verify accuracy of travel details (e.g., names, dates) before issuing tickets. - Negotiate with suppliers for the best rates and create competitive tour pricing. - Monitor tour expenses, manage budgets, and ensure safety regulations are followed. - Provide clients with travel advice, emergency contacts, and updates on disruptions. - Collaborate with team members to ensure smooth tour operations. - Assist tour leaders during trips and resolve issues like delays or complaints. Requirements • Diploma or Bachelor ‘degree in tourism management or a related field. • Minimum 3 years working experience in similar industries or related positions. • Familiar with tourism resources and culture of Malaysia and neighbouring countries, experience in international routes is preferred especially in Asia Country (China, Japan, Korea, Thailand or Indonesia). • Excellent communication skills and customer service awareness, able to quickly understand customer needs and provide solutions. • Good market insight and creativity, able to design attractive travel products. • Good command of office software (e.g. Excel, PowerPoint) and relevant travel booking systems. • Be able to adapt to multi-tasking and have strong stress tolerance • Willing to travel when necessary • Willing to attend to customer enquiries & tour support via phone during weekend or PH (when necessary)