Customer Service Executive

1. Answering inquiries regarding products and services through various channels and systems. 2. Provide customer services and promote the company’s products and services. 3. Communicating with customers about after-sales services when the customer is necessary. 4. Create and maintain customer database accounts by recording account information. 5. Manage customer complaints, provide appropriate solutions, and follow up to ensure resolution. 6. Attend to customer complaints and provide solutions to problems by liaising with the relevant division within the company. 7. Follow the company’s standard operating procedures (SOP) in engaging to ensure the entire customer service process loop is completed with minimal error. 8. Handling whole interment process. 9. Understanding customers' needs. 10. Explaining and demonstrating features and benefits of products and services. 11. Produce customer reports for management’s decision-making and analysis. 12. Staying informed and researching competing products and services. 13. Process orders, forms, inquiries, and requests from customers. 14. Coordinate with Admin Dept to always keep track of all availability of burial plots and urns compartments. 15. Attend weekly meetings and report weekly activities. 16. Record log activities of daily tasks. 17. Any other duties assigned by management from time to time.