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Responsibilities:
- Respond and manage inbound & outbound calls, emails, chats and other messages from customers.
- Communicates concise and accurate information in response to customer inquiries.
- Identifying and understanding of customer needs, issues, and requests thereafter provides solutions and/or alternatives in a timely manner.
- Follow up customer cases/complaints end to end.
- Serves as the customer’s advocate by solving problems on the customer’s behalf by engaging the right department and people.
- Build sustainable relationships and engage customers by taking the extra mile
- Seize opportunities to upsell products when they arise.
- Support Senior Specialists to facilitate successful completion of organization’s targets and performance goals.
Requirement:
- Candidates must possess at least a Diploma in any discipline.
- Has a passion for service. (Previous service experience will be an added advantage).
- Able to speak and write good English and Bahasa Malaysia.
- The ability to speak in Mandarin will be an added advantage.
- Computer literate with good typing skills. Familiar with MS Word, Excel, and PowerPoint.
- Able to work in a fast-paced and demanding environment.
- Able to work on shift and weekends.
- Excellent communication skills both written and verbal with active listening.
- Ability to ask prying questions and diffuse tense situations.
- Candidates must be service oriented, self-confident, self motivated, detail oriented.
- Able to work independently and as a team player with a positive mindset.
- Good time management and result oriented.
Job Type: Full-time
Pay: RM2,800.00 - RM3,200.00 per month
Benefits:
- Opportunities for promotion
Schedule:
- Monday to Friday
Application Question(s):
- must possess at least a Diploma ?
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