Key Responsibilities:Operations Management- Oversee daily e-commerce operations, including processing online orders and ensuring synchronization with the AutoCount system.
- Manage the returns, refunds, and warranty claims process, coordinating with suppliers and maintaining accurate stock documentation.
Inventory Management- Ensure stock in AutoCount system is synced correctly across platforms via Zetpy Middleware.
- Conduct stock forecasts, raise purchase orders, and replenish inventory when levels are low.
Customer Engagement- Respond to customer inquiries promptly and professionally across WhatsApp, email, and online platforms to ensure a positive customer experience.
Campaign Planning & Execution- Submit monthly sales campaign plans before the due date, aligned with business objectives.
Advertising Management- Set up and manage advertisements on Shopee, Lazada, and TikTok, reviewing and optimizing performance twice a month.
- Configure, manage, and optimize ads for campaign days on Shopee, Lazada, and TikTok.
- Monitor weekly ad credits and ensure efficient utilization to maximize ROI.
Affiliate Program Management- Manage Shopee, TikTok, and Lazada affiliate programs with a focus on Shopee to drive incremental sales.
Content Creation & Management- Create and upload two engaging TikTok product videos per week to boost product visibility and engagement.
- Maintain updated and accurate product listings across all online platforms.
- Handle and respond to customer reviews across platforms to enhance brand reputation.
Promotions & Vouchers- Reset and optimize shop vouchers and promotions monthly to encourage customer purchases.
Monthly Reporting- Submit sales reports by brand to brand owners, ensuring sales targets are met and qualifying for yearly incentives.
- Prepare profit and loss reports to analyse performance, determine actionable steps, and set pricing strategies to ensure profitability.
Requirements:- Proven experience in digital marketing and e-commerce operations, preferably within Shopee, Lazada, TikTok and WooCommerce platforms.
- Strong communication skills with the ability to respond to inquiries in a professional and timely manner.
- Strong analytical skills with the ability to review and optimize ad performance effectively.
- Excellent organizational skills to manage multiple responsibilities and deadlines efficiently.
- Familiarity with AutoCount and Zetpy Middleware or similar systems is a plus.
- Creative mindset with experience in content creation and customer engagement.
- Strong problem-solving skills and attention to detail.
Benefits:- Bonus or incentive with excellent performance
- EPF/SOCSO/EIS
- Medical benefits
- Training Provided
