Client Relations

Job Summary

• Forefront of establishing and maintaining relationships with our clients who are multi-national companies from varying industries.
• First point of contact and go-to person for the clients on all matters related to their business traveling needs and challenges. Have a good understanding of their company travel requirements and to ensure we always meet these requirements.
• Instrumental in driving client satisfaction and revenue growth through strategic relationship building, effective business planning, and most importantly seamless internal collaboration.
• Required to work with internal stakeholders include Operations, Technology, Billing, Pricing, Finance and MICE teams.

Job Description

• Be the primary point of contact for the assigned portfolio of clients and maintain regular and consistent communications with these clients.
• Be attentive and understanding to the needs and challenges faced by the client and proactively satisfied and resolve such needs and challenges by working closely with internal stakeholders.
• Developing new and potential clients to establish a business relationship with them.
• Ensure all payment from clients is invoiced, collected and received on time and carry out any necessary follow up in the event of overdue.
• To ensure the company travel policy of the client is reflected accurately in the system and highlight any discrepancy or inconsistency to the relevant internal stakeholders.
• To prepare and provide any report and presentation deck that is requested by BCD Travel Global or the client from time to time.

Work Requirements

• Diploma and above in business administration or a similar area
• At 2-5 years of proven experience in customer experience and/or account service management
• Able to write and speak English fluently
• Necessary skills required to create proposals and presentations for clients
• A team player with excellent organizational and problem-solving skills to meet goals and ability to set priorities
• Travel Management Company (TMC) account management experience preferred

Skills

• Communication
• Relationship-building
• Problem solving
• Strategic thinking
• Tima management & prioritization
• Negotiation skills
• Presentation
• Business planning
• Microsoft Office (Intermediate)

Job Type: Contract
Contract length: 12 months

Pay: RM3,000.00 - RM4,500.00 per month

Benefits:

• Health insurance
• Maternity leave
• Opportunities for promotion
• Professional development

Schedule:

• Day shift
• Monday to Friday

Ability to commute/relocate:

• Kuala Lumpur: Reliably commute or planning to relocate before starting work (Required)

Application Question(s):

• Do you have experience in Travel Management Company (TMC) as account management?

Experience:

• Account management: 3 years (Required)

Expected Start Date: 02/17/2025