Associate Director, High Risk Client Unit Risk Analysis & Control Team Manager and KL Site Lead
Salary undisclosed
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Job Summary
- Ensure that there is adequate support (people, processes, tools, frameworks, systems) for the team to carry out their responsibilities.
- Managing within tolerance the risk of financial, regulatory or reputational loss to SCB by assisting the High-Risk Client unit and the Group/Regional Sanctions teams to meet the FCC requirements and all applicable local laws, rules and regulations.
- Making recommendations (and/or implement) to relevant stakeholders on possible risk management responses to identified risks and/or findings of concerns from investigations.
- Providing intelligence (to internal forums) on specific clients, client-types, and emerging risk typologies.
- Analyse comprehensive impact of financial crime related matters on the relevant business area and keep the stakeholders always informed.
- As the HRCU KL site lead, this role will support all the HRCU teams based within GBS Malaysia, this includes being the point of escalations for the respective High-Risk Client Units leadership team members who have teams & staff members based in KL. As well as fostering a team cohesion within the GBS KL hub for the HRCU teams.
Strategy
- Responsible to support the strategic objectives of the HRCU MT and.
- HRCU RA&C Team consists of a Sanctions Act, Transaction Screening, Name Screening and SRE processes, the HRCU centralised List Entry Review team with a strategic objective to service/support the whole HRCU including Group/Regional Sanctions teams, GPSCU and i3.
Business
- Within the Sanctions Act & HRCU global processes, identify opportunities for efficiency and effectiveness within the process
- Analyse comprehensive impact of financial crime related matters on the relevant business area and keep the stakeholders always informed.
- Ensure that key changes (to laws, rules, regulations) are communicated and cascaded within the team, in coordination with group/Region/country communications.
- Support relevant stakeholders to make decisions based on current and possible future policies, practices, and trends.
Processes
- Manage and/or resolve alerts/ cases along with providing guidance to team members for handling cases/alerts/list reviews from across the HRCU and Sanctions Act.
- Provide regular feedback on QCO scores to team and ensure the team meets required quality thresholds.
- Provide feedback to the QCO team and Process Owners around and gaps in the process
- Providing governance and oversight over the implementation of FCC-related policies and procedures in [Global/ Region/ Country/ Business] to ensure compliance with such policies and procedures.
- Carry out and guide team members to complete basic investigation (incl. but not limited to, CDD profiling, transaction look-back, identification of transactions of potential sanctions concerns, perform watchlist review/assessment) for stakeholders in accordance with Group and FCC policies and processes.
- Complete training of new joiners on subject matter and maintain/manage training / graduation records.
- Provide into the Process Owner and Project teams regarding enhancements to the process and systems
People & Talent
- Provide leadership, management and coaching to direct reports to ensure they are highly engaged and performing to their potential.
- Promote and embed a culture of openness, trust and risk awareness, where ethical, legal, regulatory and policy compliant conduct is the norm.
- Stimulate an environment where forward planning, prioritisation, deadline management and streamlined workflows and collaborative, inclusive yet effective and efficient work practices are the norm.
- Collaborate with training teams to input to training curriculum to support closing of capability gaps.
- Deliver/support training programs to meet the training needs of the business.
- Deliver/support training programs to meet the training needs of FCC.
- Ensure all team members have clear and measurable objectives and have well understood their respective roles and responsibilities through meaningful and accurate job descriptions.
- Hold regular one to one’s with all team members to ensure there are regular check points on goals/objectives and clearly align on progress and next actions to attain goals
- HRCU KL team members are adequately trained and made aware of the most up to date local legal and regulatory requirements.
- Ensure all team members adhere to the companies’ core value requirements that is Do the right thing, Never Settle (continuous improvement and innovation) and better together (Bring agility to the team)
- Proactively takes part in building the HRCU, CFCC & 2LOD in Malysia and across all HRCU locations.
Risk Management
- Maintain oversight of risk mitigating action plans.
- Understand technical aspects of systems relevant to Name and Transaction Screening, SRE & List entry review and Case/alert Management.
- Establish and maintain watch lists used for customer and transaction screening and various other due diligence and investigative purposes.
- Clearly understand the application of risk management frameworks (e.g., ERMF, ORF, GRA).
- Apply Group and FCC policies and processes (Transaction screening, client screening, risk assessment) to manage risks.
- Make recommendations (and/or implement) to relevant stakeholders on possible risk management responses to identified risks and/or findings of concerns from investigations.
- Assess risks arising from products / segments / geographies / customers / transactions and always keep stakeholders well informed of findings.
- Inform senior management and relevant regulators of serious regulatory breaches (or where risk tolerances have been breached) and ensure that actions are taken quickly to remediate and/or activities are ceased.
- Implement Sanctions/AML risks identification and assessment methodologies.
- Advise relevant stakeholders on outcomes of Sanctions/AML risks identification and assessment methodologies.
- Conduct a root cause analysis on the control/other failures to ensure lessons are learned within the team and across the bank.
- Provide intelligence (to internal forums) on specific clients, client-types, and emerging risk typologies.
- Oversee the review and analysis of the client base to identify and manage high risk clients, or specific country reviews.
- Coordinate BCP / DR testing and IT initiatives for the unit to ensure operational issues are promptly addressed.
- Support the High-Risk Client Unit management to ensure all appropriate risk management steps are implemented in Malaysia and where required globally.
Governance
- Attend relevant Working groups and meetings.
- In the event of serious regulatory breaches, or where risk tolerances have been breached, ensure senior management and relevant regulators are informed and that actions are taken quickly to remediate and/or activities are ceased.
- Support all control checks undertaken by FCC under the Operational Risk Framework (ORF).
- Be accountable for identification and escalation of potential risks and issues to senior management through appropriate governance channels and the Quality Assurance framework.
- Analyse and interpret data to produce reports that help the bank identify and manage emerging areas of risk / vulnerability and thus drive remediation action within the FCC function.
- Attend relevant Sanctions, AML & Act forums to support the enhancement of FCC & FCSO processes.
- An appropriate Service Level Agreement exists and is adhered to across the GBS Malaysia Hub
- Provide updates and oversight to the High-Risk Client Unit leadership team regarding important aspects of the team in Malaysia.
- Keep the High-Risk Client Unit management team updated with relevant GBS related matters.
Regulatory & Business Conduct
- Display exemplary conduct and live by the Group’s Values and Code of Conduct.
- Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.
- Effectively and collaboratively identify, escalate, mitigate, and resolve risk, conduct and compliance matters.
- Coordinate BCP / DR testing and IT initiatives for the unit to ensure operational issues are promptly addressed.
Key stakeholders
- High Risk Client Unit Management Team
- HRCU Process Owners
- Sanctions Act Process Owner
- Group/Regional sanctions team
- Director HRCU QCO & Oversight Team
- FCSO Process Owners
- Risk & CFCC Site Lead KL
Other Responsibilities
- Embed Here for good and Group’s brand and values in Malaysia HRCU RA and CT; Perform other responsibilities assigned under Group, Country, Business or Functional policies and procedures.
Our Ideal Candidate
- Investigative experience.
- People Management skill – to lead, guide the team and create a positive competitive environment.
- Relevant Sanctions/AML Compliance experience.
- Attention to Detail.
Role Specific Technical competencies
- Manage Conduct
- Manage Risk
- Manage People
- Investigations
- Compliance Policies and Standards
- Surveillance (including Screening and Monitoring)
- Compliance Advisory
- Compliance Risk Assessment
- Manage Change
About Standard Chartered
We're an international bank, nimble enough to act, big enough for impact. For more than 170 years, we've worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you're looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents and we can't wait to see the talents you can bring us.
Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you'll see how we value difference and advocate inclusion.
Together we:
- Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do
- Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well
- Are better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term
What we offer
In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.
- Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations.
- Time-off including annual leave, parental/maternity (20 weeks), sabbatical (12 months maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum.
- Flexible working options based around home and office locations, with flexible working patterns.
- Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits
- A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning.
- Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential.
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