Customer Service - Permanent Night Shift

POSITION SUMMARY:

To provide premium customer support to Healthcare based clientele. This support is provided by either phone or email, which includes direct contact with client, its customers and their support partners.

Primary Job Functions:

• Provide primarily customer service based phone support to ADC customers.
• Activate and engage with client/customer whilst providing accurate information of customer’s issue at hand.
• Accurately record and update customers’ cases into ADC’s CRM and trackers following appropriate processes.
• Provide accurate and understandable information to all customers and support partners.
• Ensure customer issues and/or complaints are either addressed or escalated to the appropriate level, whilst ensuring follow through in all cases.
• Ensure all follow ups are done in a timely manner.
• Ensure all SLA’s are met appropriately.
• Maintain high level of customer satisfaction whilst maintain a professional manner.
• Be familiar with all policy, processes, and product knowledge and escalation paths.
• Remain polite, patient and courteous with customer throughout the experience.
• Ensure the end to end experience for all customers is at a high level of customer satisfaction.

Requirements:

• SPM (Passed with certificate)/Diploma/Bachelor holder
• Min 6 months experience in customer service
• Fresh graduates welcomed to apply
• Able to speak, write and read in Mandarin or Cantonese

Job Types: Full-time, Permanent, Fresh graduate

Pay: RM4,000.00 - RM4,500.00 per month

Benefits:

• Dental insurance
• Health insurance
• Maternity leave
• Opportunities for promotion
• Professional development

Schedule:

• Night shift
• Rotational shift

Supplemental Pay:

• Commission pay
• Performance bonus

Education:

• Diploma/Advanced Diploma (Preferred)

Experience:

• Customer service: 1 year (Preferred)

Language:

• Cantonese (Preferred)
• Mandarin (Required)