Epicareer Might not Working Properly
Learn More

Specialist, Customer Happiness

Salary undisclosed

Checking job availability...

Original
Simplified

Position Responsibilities

  • Manage large amounts of incoming calls and emails from customer.
  • Provide quality customer support and assistance through Voice and Digital channels for our customers.
  • Deliberate with customers or supervise personnel to address questions, problems, and special requests for orders and actual delivery statuses.
  • Data entry and reporting of the tickets handled on a weekly and monthly basis.
  • Gather feedback from customers, observe operational issues report promptly to supervisor.
  • Constantly work towards improving customer experience.
  • Support other department campaigns when the need arises.
  • Contribute to the development and maintenance of standards, policies, and procedures regarding customer service.
  • Learn about the organization’s products or services and keep up to date with changes.
  • Perform any other special project/ task assigned by superior/ management.