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Position Responsibilities
- Manage large amounts of incoming calls and emails from customer.
- Provide quality customer support and assistance through Voice and Digital channels for our customers.
- Deliberate with customers or supervise personnel to address questions, problems, and special requests for orders and actual delivery statuses.
- Data entry and reporting of the tickets handled on a weekly and monthly basis.
- Gather feedback from customers, observe operational issues report promptly to supervisor.
- Constantly work towards improving customer experience.
- Support other department campaigns when the need arises.
- Contribute to the development and maintenance of standards, policies, and procedures regarding customer service.
- Learn about the organization’s products or services and keep up to date with changes.
- Perform any other special project/ task assigned by superior/ management.
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