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Application Support Specialist

RM 4,300 - RM 4,300 / Per Mon

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Application Support Specialist
Support and maintain software applications to streamline customers' business operations.

Job Responsibilities:

  • Provide onsite/remote installation of systems for new clients (may require overseas travel).
  • Assist users with remote support during scheduled standby shifts.
  • Conduct product training and presentations for clients, both onsite and remotely.
  • Prepare user guides, customize software documentation, and perform software testing.
  • Troubleshoot and resolve Point-of-Sales (POS) and technical issues via remote support.
  • Track and resolve customer inquiries through the ticketing system.
  • Handle ad hoc tasks assigned by management.

Job Requirements:

  • Diploma in IT or a related field.
  • Minimum 1 year of experience in a similar role.
  • Proficient in SQL commands and networking tools.
  • Strong written and spoken English skills, proficiency in Mandarin is a bonus.
  • Fast learner with excellent multitasking and time management abilities.

*Additional allowances for travelling and stand-by duty off hours from home, est RM300-1000.

Job Types: Full-time, Permanent

Pay: Up to RM4,300.00 per month

Benefits:

  • Professional development

Schedule:

  • Monday to Friday

Experience:

  • SQL: 1 year (Preferred)

Language:

  • Mandarin (Preferred)