IPC Executive Coordinator(Indonesian)
The IPC Executive Coordinator is key in providing seamless, high-quality care for international patients. This position involves managing complex patient cases, guiding patients through the medical process, and ensuring exceptional service delivery. Responsibilities include pre-consultation support, specialist coordination, and mentoring junior staff. Flexibility to work online, including occasionally outside standard hours, is required to address urgent patient inquiries and ensure continuous service excellence.
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Key Responsibilities:
1. Patient Pre-Consultation and Advisory:
- Review medical records and reports to assess patient conditions and recommend suitable specialists and diagnostic / treatment options (in a general & estimation basis).
- Conduct virtual or teleconsultations with prospective patients to clarify inquiries and provide preliminary guidance when needed.
- Develop comprehensive pre-arrival treatment plans, including cost estimates and timelines.
2. Medical Team and Specialist Coordination:
- Collaborate with specialists/clinic to confirm patient schedules, treatment pathways, and diagnostic requirements.
- Ensure specialists are well-informed about patient histories before consultations.
- Proactively follow up with specialists to resolve outstanding patient cases or address unique care requirements.
3. Comprehensive Patient Journey Management:
- Oversee the complete patient journey, from initial inquiry to discharge and post-treatment follow-ups.
- Resolve escalated service issues promptly to maintain high patient satisfaction.
Job Types: Full-time, Permanent
Pay: RM3,500.00 - RM4,500.00 per month
Benefits:
- Health insurance
- Opportunities for promotion
- Professional development
Schedule:
- Day shift
- Monday to Friday
Supplemental Pay:
- Yearly bonus
