Telemarketer (Chinese & English speaking)
1. Customer Communication and Support
Provide timely and professional assistance to customers through various channels, resolving inquiries, complaints, and order-related issues effectively.
2. Relationship Building and After-Sales Service
Engage in proactive communication to build lasting customer relationships while delivering exceptional after-sales support.
3. Feedback Management and Process Improvement
Maintain accurate customer records and analyze feedback to identify trends, contributing to improved services and products.
4. Event Coordination and Technical Support
Assist in planning and executing events, including managing Zoom sessions, troubleshooting technical issues, and ensuring smooth event operations.
5. Cross-Department Collaboration
Coordinate with internal teams to resolve customer issues and support project tasks, ensuring seamless execution of objectives.