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Junior IT Specialist

Salary undisclosed

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Job Title: Junior IT Specialist

Location: Remote

Job Summary

We are looking for a proactive and detail-oriented Junior IT Specialist to join our team. This role is an excellent opportunity for fresh graduates looking to kickstart their careers in IT and network management. The ideal candidate will provide exceptional technical and operational support, manage customer inquiries, and ensure efficient service delivery. Fluency in English and Mandarin is essential for effective communication with international clients and stakeholders.

Key Responsibilities

IP Provisioning

  • Assign IP addresses and issue LOAs (Letter of Authorization).
  • Update NetName and Origin AS (Autonomous System) in relevant systems.
  • Geolocation Management
  • Update geolocation information on Whois and third-party databases.
  • Collaborate with external providers to ensure accurate location data.

IP and RPKI Setup

  • Troubleshoot and resolve RPKI (Resource Public Key Infrastructure) and IP setup issues.
  • Ensure secure and reliable IP configuration processes.
  • Customer Support
  • Respond to customer inquiries and complaints promptly.
  • Provide solutions to technical problems while ensuring a positive customer experience.

Renewal Reminders

  • Notify clients about contract renewals and follow up on their responses.

Collaboration and Follow-Up

  • Work closely with NOC (Network Operations Center) and other departments to resolve issues.
  • Escalate critical problems to the appropriate teams when necessary.

Qualifications

  • Education: Bachelor's degree in Network Engineering, Information Technology, Computer Science, or a related field.
  • Language Skills: Fluency in English and Mandarin is required.
  • Fresh graduates are welcome to apply.
  • Prefer candidates who can join immediately.
  • Strong problem-solving and troubleshooting skills.
  • Familiarity with network operations, IP management, and RPKI is a plus.
  • Excellent communication and teamwork abilities.

Key Attributes

  • Strong attention to detail and an analytical mindset.
  • Ability to handle high-priority tasks under tight deadlines.
  • Customer-oriented with a focus on delivering high-quality solutions.

Why Join Us?

  • Opportunity to work in a multicultural and innovative environment.
  • Hands-on experience with cutting-edge IT and network technologies.
  • Career growth and development opportunities.

Job Type: Full-time

Education:

  • Bachelor's (Required)

Language:

  • Mandarin (Required)
  • English (Required)

Work Location: In person