Customer Service Executive - Korean Native Speaker (Job Based in Malaysia)

Customer Experience Specialist - Korean Speaker Native

Hiring for 3rd February 2025 Intake & Upcoming Intake

Hiring for a BPO Industry

(Basic Salary Range ) RM 9,000 & Above + KPI Allowance Provided

Shift hours: 7am-4pm, 8am-5pm, 9am-6pm and 10am-7pm

5 days per week from Monday to Sunday

Relocation allowance & 1 Way flight ticket provided

Location:- UOA Business Park Shah Alam (Easy accessible to public transport LRT/KTM Subang Jaya)

Job Responsibilities

• Handles and responds to customer enquiries and complaints through phone, online chat and/or e-mails
• Ensures all customer inquiries/ issues/ complaints are resolved according to the company's processes and procedures
• Identifies and escalates difficult and complex issues to senior team members
• Maintains a positive, empathetic and professional attitude towards customer
• Enters, updates and maintains accurate information of customer interaction, transactions, comments and complaints in the company's system
• Resolves customer requests and problems by making appropriate booking changes based on company's processes and procedures, as well as activity terms and conditions
• Shares customer feedback with relevant departments for further improvements

What You'll Need:

• Candidate must possess at least 'O' Levels or higher/ Preferably Degree qualification and above
• Fresh graduates are encouraged to apply
• Proficient in English & Korean (both verbal and written).
• Previous experience in customer service is an added advantage
• Able to work shifts (including weekends, public holidays)
• Possess a problem-solving mindset to proactively find solutions for customer needs
• Strong written and verbal communication skills to communicate clearly and effectively with our customers
• Good team player to work collaboratively in a team environment
• Keen attention to detail in completing tasks accurately and thoroughly
• For Korean speakers, English must be B2 level

Job Type: Full-time

Pay: Up to RM9,000.00 per month

Benefits:

• Opportunities for promotion
• Professional development

Schedule:

• Day shift
• Evening shift

Supplemental Pay:

• Performance bonus

Ability to commute/relocate:

• Subang Jaya: Reliably commute or planning to relocate before starting work (Required)

Application Question(s):

• Are you willing to work here in Malaysia ?

Education:

• Bachelor's (Required)

Experience:

• Customer Care Specialist: 1 year (Required)

Language:

• Korean (Required)
• English (Required)

Work Location: In person