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Customer Support (Japanese Speaker)

RM 2,000 - RM 5,000 / month

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Roles and Responsibilities:

· Manually annotate and label data items.

· Verify the accuracy and reliability of data sets.

· Create targeted sets to evaluate and improve judgment quality.

· Annotate search results based on how well they satisfy user needs.

· Verify annotated data and correct any errors.

· Maintain records of completed work.

· Ensure consistency in data annotation.

· Provide feedback to improve data annotation processes.

· Collaborate with team members to meet project objectives.

· Analyze test results to identify areas of weakness and make recommendations for improvement.

Skillset:

· Native OR Certified in Japanese Language and good in English.

· Excellent communication skills, verbal & written.

· Experience with data labeling and categorizing.

· A keen eye for detail to ensure accuracy in annotation.

· Strong research skills to analyze the possible intents behind user search queries.

· Ability to manage time effectively and meet deadlines.

· Ability to analyze data and follow complex instructions.

Minimum Skills to Hire:

· A bachelor’s or master’s degree.

· Ability to aggregate and analyze data in Excel.

· Experience with data labeling and categorizing.

· Listening to content and transcribing the content (Listening, Speaking, Reading, Writing).

Job Types: Full-time, Permanent

Pay: RM2,000.00 - RM5,000.00 per month

Benefits:

  • Health insurance
  • Opportunities for promotion

Schedule:

  • Afternoon shift
  • Day shift

Experience:

  • customer support: 1 year (Required)

Language:

  • Japanese (Required)