L2 Application Support (Permanent / Shift role)

Responsibilities

• Ability to keep Customer at the forefront of all requests and advocate for the Customer’s needs at all times.
• Ability to understand varied and complex product configurations and support customers through various means of communication including email, phone, chat, forums and social media.
• Identify, resolve or manage the resolution of system issues
• Troubleshoot platform issue raised by clients or internal and escalate to the next level if can’t be solved beyond the expertise
• Communicate to other department and teams keeping stakeholders and management informed
• Updating and managing Knowledge base
• Manage escalation process of issues from L1
• Mentor Technical Support Specialists (L1) to help them understand more complex issues/ configurations
• Own and track tasks within SLAs

Requirements

• Min 3 years experience in a relevant position
• Demonstrated success at troubleshooting and excellent communication skills
• Strong knowledge/skills in at least 4 areas from the list below:

o No-SLQ (Mongo)

o Linux/UNIX systems

o JSON and XML syntax

o RESTFul API

o GIT (understanding, work experience)

o Basic scripting and programming: XML, JavaScript and Bash

MUST HAVE

1. Technical Support exp in L 1.5.

2. Exposure to application support

3. API, FTP, Network.

Job Type: Full-time

Pay: RM4,500.00 - RM7,000.00 per month

Schedule:

• Afternoon shift
• Day shift
• Monday to Friday
• Night shift

Ability to commute/relocate:

• Bangsar South: Reliably commute or planning to relocate before starting work (Required)

Experience:

• scripting: 3 years (Preferred)
• Linux / Unix: 3 years (Preferred)
• L2 application support: 3 years (Preferred)