Sales Support Team Lead

Full Time, onsite
Agensi Pekerjaan Career Channel Sdn Bhd
Bangsar South, Malaysia

RM 4,500 - RM 8,000 / Per Mon

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Opportunity

You will oversee and manage the billing, vendor management administration, and other critical tasks to ensure the accuracy and efficiency of sales operations and accounts-related information. Your leadership will drive operational excellence, supporting the achievement of the company’s business goals by optimizing processes, ensuring compliance, and delivering timely, accurate reporting. You will lead a team, collaborate with cross-functional departments, and implement improvements to enhance the effectiveness of sales operations, while maintaining the highest standards of accuracy and accountability across all activities.

Your Responsibilities

Lead the administration of rates and documents, ensuring accuracy and timely billing for a global portfolio of accounts.
Oversee the process of updating prices, item codes, grouping order lines, and manual additions to orders, ensuring smooth and efficient order processing.
Manage the regular updating, clean-up, and maintenance of rate cards in the system, ensuring the information remains current and aligned with business needs.
Supervise the tracking, reporting, and updating of purchase orders (POs) in SAP, ensuring timely updates and proper documentation for each order.
Manage invoice correction requests, including initiating SAP corrections, issuing credit notes, and securing approvals from Account Managers to resolve discrepancies.
Oversee the review of system statuses, notes, and pricing/PO status to ensure that sales orders are released promptly and correctly.
Lead the preparation of monthly collection reports by region and key clients, providing insights and updates to account management and finance teams.
Manage the administration of purchase requests and vendor renewals, ensuring all documentation is processed and maintained in Zendesk and other related systems.
Lead the creation and maintenance of global operational knowledge base pages, ensuring accurate and up-to-date content for team and cross-functional usage.
Oversee the preparation of related reports and data as required, ensuring they are accurate and delivered on time.

Vendor Management Oversight:

Supervise the review of all vendor requisitions, ensuring that the necessary documentation, including Vendor Questionnaires, is provided and compliant with company policies.
Manage the Adbridge ticket process for requisitions, ensuring compliance with required procedures through departments such as Compliance, SMT, and Legal.
Ensure that all vendor documentation and related information are accurate, up-to-date, and correctly filed in compliance with company policies.
Lead the escalation of any issues that require client attention, ensuring proper tracking of actions and timely reporting of progress to senior management and finance teams.
Work closely with internal departments (legal, compliance, finance) to ensure accurate records of contracts, agreements, and vendor-related communications.
Ensure all vendor and sales communications are documented, recorded, and communicated in a timely and accurate manner.
Manage and oversee the completion of sales support tasks and related vendor administration activities as required.
Ensure your team is fully aware of service/product rates, the credit policy, and any relevant changes, ensuring adherence to company standards and practices.
Lead by example in ensuring professionalism in all interactions and communications, promoting a culture of excellence and integrity.

General Managerial Responsibilities:

Lead, mentor, and develop your team, providing guidance and support to ensure operational excellence and team growth.
Continuously assess and improve billing and vendor administration processes to enhance efficiency, reduce errors, and ensure timely order fulfilment.
Regularly report key performance metrics and provide insights to senior management on operational performance, issues, and areas for improvement.
Oversee the management of key client and vendor relationships, ensuring that all interactions are handled professionally and efficiently.
Take on additional managerial tasks as required by senior management, supporting the company’s overall strategic goals.

Skills & Experience

Needed

· Minimum 3-5 years of experience in sales coordination, billing administration, or vendor management.

· Proven experience in leading and managing teams, with a focus on mentoring, coaching, and performance management.

· Effective communication skills (able to clearly convey information and provide constructive feedback)

· Experience of working in a multi-cultural business environment and collaborating with various business stakeholders

· Excellent time management and prioritization skills

· Fluent in English as you will be communicating to clients in different countries

· A highly capable communicator, with a natural customer focus and excellent relationship building skills

· Good understanding of the framework for creating, publishing, reviewing, and searching internal organization knowledge articles

· Able to provide all users with a knowledge base of easy-to-find solutions and give users self-service search options to help them resolve issues on their own.

· Able to create flexible documentation that includes text, images, code, tables, and Figma files.

· Able to make pages easy to read and format per the organization's requirement, quickly with the slash command.

· Embed and edit content from other tools like design files, code repositories, spreadsheets, and more.

· Customise documentation with cover images, emojis, whiteboards, and more to suit unique team needs.

· Must have experience in managing Knowledge base with either Confluence, Jira, Service Now, or BMC Remedy.

· Nice to haves - some experience in Sales Force, SAP, Zendesk, Zabbix, Adobe Premier Pro, Photoshop, and Special Effects.

· Highly focused, goal oriented with strong attention to detail

Job Type: Full-time

Pay: RM4,500.00 - RM8,000.00 per month

Schedule: