Customer Service (Cantonese)

Responsibilities:

Customer Support (Phone, Email, Fax):

• Handle inbound/outbound calls, including sales and mainline queries.
• Address product, sales, promotions, warranty registration, and consumables enquiries.
• Provide basic troubleshooting and ‘how-to’ guides.
• Manage eShop and delivery enquiries, gift redemptions, and training matters.
• Dispatch engineers for hardware issues; filter and transfer calls for software support.
• Liaise with Business Units on service requests and escalations.

Administrative Tasks:

• Process consumable orders and maintain accurate CRM records.
• Reply to Service Mailbox enquiries and ensure timely follow-ups.
• Send sales leads to relevant teams and escalate unresolved cases.

Customer Experience:

• Ensure SLA compliance and high customer satisfaction.
• Provide accurate information while adhering to policies, processes, and escalation paths.
• Maintain professionalism and courteous communication throughout interactions.

Job Types: Full-time, Permanent

Pay: RM3,500.00 - RM4,000.00 per month

Schedule:

• Rotational shift

Education:

• STM/STPM (Required)

Experience:

• Customer Care Specialist: 1 year (Preferred)

Language:

• English (Preferred)
• Mandarin (Preferred)
• Cantonese (Required)

Expected Start Date: 02/19/2025