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Customer Service Representative Mandarin Speaker (February Intake 2025)

  • Full Time, onsite
  • Trinity Workforce Solution (M) Sdn Bhd
  • Petaling Jaya, Malaysia
Salary undisclosed

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Job Responsibility

  • Handling all inbound calls pertaining to customer general enquiries, complaints, comments, feedbacks and other raising issue related to the company's products.
  • To exceed customers expectation in terms of customer service & accurate information.
  • Work in a team to achieve the required KPI elements and SLA.

Job Requirements

  • Candidate must possess at least a SPM. STPM/Diploma/Degree Holder are welcome to apply.
  • Required language(s): English & Bahasa Malaysia
  • Fresh graduates who are interested to start their career in a call centre are also encouraged to apply â Full Training Provided
  • Applicant must be willing to work on rotational shifts.
  • Each shift consists of 9.5 working hours and inclusive of 1 hour lunch for rest with additional 30 minutes of short break.

Job Benefits

  • We are located nearby shopping malls and housing area
  • Annual Leave
  • Sick Leave
  • Full Training Provided
  • Shuttle service available in nearby LRT
  • Internal Job Program(IJP) - Opportunity to transfer within the company after 1 year if there is a suitable position available
  • Career Growth & Training Programs:
  • Career Path: Executive > Senior Executive > Specialist > Team Leader > Assistant Manager > Manager

Job Types: Full-time, Contract
Contract length: 24 months

Pay: RM2,500.00 - RM3,500.00 per month

Benefits:

  • Opportunities for promotion
  • Professional development

Schedule:

  • Rotational shift

Supplemental Pay:

  • Commission pay
  • Performance bonus

Ability to commute/relocate:

  • Petaling Jaya: Reliably commute or planning to relocate before starting work (Required)

Education:

  • STM/STPM (Required)

Experience:

  • Customer Care Specialist: 1 year (Required)

Language:

  • Mandarin (Required)
  • English (Required)

Willingness to travel:

  • 100% (Required)

Work Location: In person