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Customer Service Representative Mandarin Speaker (February Intake 2025)
Salary undisclosed
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Job Responsibility
- Handling all inbound calls pertaining to customer general enquiries, complaints, comments, feedbacks and other raising issue related to the company's products.
- To exceed customers expectation in terms of customer service & accurate information.
- Work in a team to achieve the required KPI elements and SLA.
Job Requirements
- Candidate must possess at least a SPM. STPM/Diploma/Degree Holder are welcome to apply.
- Required language(s): English & Bahasa Malaysia
- Fresh graduates who are interested to start their career in a call centre are also encouraged to apply â Full Training Provided
- Applicant must be willing to work on rotational shifts.
- Each shift consists of 9.5 working hours and inclusive of 1 hour lunch for rest with additional 30 minutes of short break.
Job Benefits
- We are located nearby shopping malls and housing area
- Annual Leave
- Sick Leave
- Full Training Provided
- Shuttle service available in nearby LRT
- Internal Job Program(IJP) - Opportunity to transfer within the company after 1 year if there is a suitable position available
- Career Growth & Training Programs:
- Career Path: Executive > Senior Executive > Specialist > Team Leader > Assistant Manager > Manager
Job Types: Full-time, Contract
Contract length: 24 months
Pay: RM2,500.00 - RM3,500.00 per month
Benefits:
- Opportunities for promotion
- Professional development
Schedule:
- Rotational shift
Supplemental Pay:
- Commission pay
- Performance bonus
Ability to commute/relocate:
- Petaling Jaya: Reliably commute or planning to relocate before starting work (Required)
Education:
- STM/STPM (Required)
Experience:
- Customer Care Specialist: 1 year (Required)
Language:
- Mandarin (Required)
- English (Required)
Willingness to travel:
- 100% (Required)
Work Location: In person
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