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Technical Customer Support Executive – Mandarin Speaker

RM 3,100 - RM 4,000 / Per Mon

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  • Technical Support: Provide ongoing assistance via telephone and email for product-related issues.
  • Problem-Solving: Use strong interpersonal and communication skills to address and resolve customer frustrations effectively.
  • Tailored Communication: Assess customers' technical knowledge and adjust explanations accordingly to resolve their issues.
  • Probing and Analysis: Perform basic troubleshooting to determine the next steps for software-related inquiries.
  • Language Skills: Excellent verbal communication skills in both English and Mandarin.
  • Fresh Graduates Welcome: Those eager to start their career in a call center are encouraged to apply; full training is provided.
  • IT Background: Fresh graduates with a Certificate, Diploma, or Degree in IT are highly encouraged to apply.
  • Shift Flexibility: Must be willing to work on rotational shifts.
  • Location: Must be willing to work in Ara Damansara.
  • EPF & SOCSO: Full statutory contributions provided.
  • Leave: Entitled to sick leave and annual leave.
  • Staff Recognition: Quarterly recognition and appreciation programs.
  • Work Environment: Enjoy a nice, fun-filled workplace with events, activities, and team outings.