Technical Customer Support Executive – Mandarin Speaker
RM 3,100 - RM 4,000 / Per Mon
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- Technical Support: Provide ongoing assistance via telephone and email for product-related issues.
- Problem-Solving: Use strong interpersonal and communication skills to address and resolve customer frustrations effectively.
- Tailored Communication: Assess customers' technical knowledge and adjust explanations accordingly to resolve their issues.
- Probing and Analysis: Perform basic troubleshooting to determine the next steps for software-related inquiries.
- Problem-Solving: Use strong interpersonal and communication skills to address and resolve customer frustrations effectively.
- Language Skills: Excellent verbal communication skills in both English and Mandarin.
- Fresh Graduates Welcome: Those eager to start their career in a call center are encouraged to apply; full training is provided.
- IT Background: Fresh graduates with a Certificate, Diploma, or Degree in IT are highly encouraged to apply.
- Shift Flexibility: Must be willing to work on rotational shifts.
- Location: Must be willing to work in Ara Damansara.
- Fresh Graduates Welcome: Those eager to start their career in a call center are encouraged to apply; full training is provided.