Grow with us
About this opportunity:
We are now looking for a Service Delivery Line Manager professional. This job role is responsible for coordination, support, management, and execution of proactive, predictive and reactive maintenance activities to ensure that services provided to customers are continuously available and performing to Service Level Agreement (SLA) performance levels. The professional will work alongside a highly skilled, diverse team, making sure that the information assets, that we are responsible to protect, are secured.
What you will do:
Support the following systems and functions:
- Oversee the response to security incidents within the scope of delivered services, ensuring effective resolution and minimizing impact.
- Ensure that security incidents are documented, root cause analysis is performed, and lessons learned are integrated into future service delivery.
- Escalate incidents to respective team for resolution (within SLA)
- Track the access to customer environments and tools, ensure access management process must be aligned all time and participate in audits with artifacts to achieve iSMS audit.
- Identify Security Operations process & KPI’s improvements.
- Adapt to improvement initiatives
- Schedule the vulnerability assessment scan for desired frequency based on agreed plan for nodes in scope.
- Track, Progressive update and provide details of the scan planned/ ongoing/ completed status as and when required.
- Preparation of daily, weekly and monthly reports with support of Delivery Manager.
- Lead, mentor, and provide guidance to a team of security analysts, fostering a collaborative and high-performing environment.
- Oversee the daily activities of the security operations team, ensuring that key performance indicators (KPIs) and security objectives are met.
- Act as a point of escalation for complex security incidents and issues.
- Oversee the monitoring of security events, incidents, and alerts to ensure timely detection and response.
- Coordinate and manage security incidents, from identification and containment to remediation and post-incident analysis.
- Ensure proper incident documentation, analysis, and reporting, maintaining a comprehensive record of security events.
- Lead vulnerability assessments, risk analysis, and penetration testing activities to identify and mitigate security risks.
The skills you bring:
Basic knowledge of a Security Information and Event Management System (SIEM), such as Splunk, Qradar, ArcSight etc.
- Knowledge of both Linux-based and MS Windows-based systems with technical understanding and aptitude for analytical problem-solving
- Knowledge of IP networking
- Ability to work in shifts
- The ability to work constructively under pressure
- Ability to work both in a team as well as individually
- Knowledge sharing & collaboration skills
- Customer oriented, service minded
- Deliver results & meet customer expectations
- Excellent communication skills, English is a must
Education:
- Graduate in Computer Science or similar
- 5-8 years of total experience with 1-2 years in a managerial position.
- ITIL certification, CEH, Security +, CompTIA Security+, CCNA Security ,CISM will be added advantage.
- Basic knowledge of telecommunications networks will be an added advantage
Why join Ericsson?
At Ericsson, youll have an outstanding opportunity. The chance to use your skills and imagination to push the boundaries of whats possible. To build solutions never seen before to some of the world’s toughest problems. Youll be challenged, but you won’t be alone. Youll be joining a team of diverse innovators, all driven to go beyond the status quo to craft what comes next.
What happens once you apply?
Click Here to find all you need to know about what our typical hiring process looks like.
Encouraging a diverse and inclusive organization is core to our values at Ericsson, that's why we champion it in everything we do. We truly believe that by collaborating with people with different experiences we drive innovation, which is essential for our future growth. We encourage people from all backgrounds to apply and realize their full potential as part of our Ericsson team. Ericsson is proud to be an Equal Opportunity and Affirmative Action employer, learn more.
Ericsson is proud to be an Equal Opportunity and Affirmative Action employer, learn more. We are committed to providing reasonable accommodations to all individuals participating in the application and interview process. If you need assistance or to request an accommodation due to a disability please reach out to Contact us
We are proud to announce Ericsson Malaysia have been again officially Great Place to Work Certified in 2023. Every year, more than 10,000 organizations from over 60 countries partner with the Great Place to Work Institute for assessment, benchmarking and planning actions to strengthen their workplace culture and this Certification acknowledges our employees value their employee experience and our workplace culture.”
Primary country and city: Malaysia (MY) || Shah Alam
Req ID: 758995
