Credit Control Officer / Executive
RM 3,000 - RM 3,000 / month
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Job Scope
- Attending to inbound and outbound calls/emails.
- Communicate effectively with customers on a timely basis and provide excellent customer service regarding collection issues, discrepancies, and short payments.
- Execute collection activities, reconcile, and track daily/ monthly AR balance accounts with customer records.
- Responsible for prompt collection for all outstanding debts by monitoring overdue accounts receivables.
- Call and pursue the collection of any arrears and to negotiate repayment schedules and ensure minimal risk of bad debts.
- Handle customers’ feedback / complaints and liaise with backend support to resolve issues.
- Maintain close interactions with internal and external customers to ensure smooth day to day operations.
- Perform any other tasks as and when assigned.
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