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Credit Control Officer / Executive

RM 3,000 - RM 3,000 / month

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Job Scope

  • Attending to inbound and outbound calls/emails.
  • Communicate effectively with customers on a timely basis and provide excellent customer service regarding collection issues, discrepancies, and short payments.
  • Execute collection activities, reconcile, and track daily/ monthly AR balance accounts with customer records.
  • Responsible for prompt collection for all outstanding debts by monitoring overdue accounts receivables.
  • Call and pursue the collection of any arrears and to negotiate repayment schedules and ensure minimal risk of bad debts.
  • Handle customers’ feedback / complaints and liaise with backend support to resolve issues.
  • Maintain close interactions with internal and external customers to ensure smooth day to day operations.
  • Perform any other tasks as and when assigned.