Epicareer Might not Working Properly
Learn More

Engagement Services Expert (Japanese speaker)

Salary undisclosed

Apply on


Original
Simplified
  • Be part of a globally recognized organisation|Excellent career progression


About Our Client

Our client is a renowned player within the pharmeceutical with a global presence for over a century. They are currently looking for human resource(Japanese Speaker) to join their dynamic team to assist in the business of the company.

Job Description

  • Provide rapid, high-quality, and accurate responses to all queries related to Purchase Orders (POs).
  • Take ownership of queries from case opening to closing, ensuring you're the first and final point of contact for customers.
  • Serve as a consulting partner for any PO processes and system-related inquiries.
  • Contribute to the enhancement of work instructions based on Quality Assurance (QA) findings and process changes.
  • Develop and maintain articles, contributing to a Knowledge Repository for various countries within scope.
  • Partner with PO teams at location or country level, ensuring cohesive operations.
  • Meet shift requirements defined by the country you're supporting, ensuring smooth workflow transitions.
  • Support transformation initiatives by providing input and feedback on new systems or technologies.
  • Perform additional tasks as assigned by the Line Manager, contributing to the overall success of the procurement and PO management team.


The Successful Applicant

  • Bachelor's degree in HR/Business Administration or related field
  • Minimum 2 years' experience in HR Services (or similar service providing organizations)
  • 1+ years' experience with SAP, WorkDay, Success Factors or other Workforce Systems
  • Experience with ticketing management systems
  • Work experience in virtual/remote teams is a plus
  • Proficiency in use of Microsoft Office; advanced Excel skills is an advanceProficiency in English & Japanese, spoken and written (to support the respective country)


What's on Offer

  • Great Learning opportunity
  • Exposure to working with counterparts internationally
  • Opportunity to be part of a globally renowned organisation


Contact: Jessie Gan

Quote job ref: JN-092024-6527841
Similar Jobs