Director of Sales Marketing (Pre-Opening) at Kimpton Kuala Lumpur @ The Exchange
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IHG is one of the world’s leading hotel companies, with a promise to provide True Hospitality for Good. Making everyone feel welcome and cared for, recognised and respected, whoever and wherever they are in the world. Join us and not only can you benefit from the world of variety and opportunity that comes with working for a global organisation, but you can also look forward to being part of a company that will appreciate you for being you. We give you room to belong.
Kimpton Hotels & Restaurants crafts unique destinations that kindle heartfelt human connections. Our bespoke spaces blend spirit, style and delight to create an addictive culture of refined irreverence where locals, visitors & colleagues seamlessly connect. We believe heartfelt, human connections make people's lives better. Especially the people who work here.
Working at Kimpton is not just about working. And it’s certainly not like working at other places. We value personality, individuality, creativity, doing right, continually improving, focus and passion. Your work here has meaning. You're here to improve the lives of coworkers, guests, owners, communities, and together we make that happen. It's what drives all that we do. Every day you can improve lives in your own, unique way and you can expect the same in return. It all starts with you.
Do you see yourself as Director of Sales Marketing (Pre-Opening) with IHG?
Our colleagues are fundamental to delivering the memorable experiences, and we are committed to creating a culture as diverse as the distinct hotels in our portfolio.
We are looking for a dynamic Director of Sales and Marketing, who will oversee marketing-related sales, programs, and budgets and implement revenue targets and budget goals, evaluate team progress, and participate in securing sales and increasing the number of clients while identifying new ideas that will help drive the business and solving problems through strong interpersonal skills and efficient communication.
Additionally, success in this role will be leading the team to maximize financial performance, continuously driving both revenue-generating and cost control improvements, maximizing profitability, whilst leading a positive and productive work environment for others.
Your Day to Day:-
Achieve budgeted revenues and personal/team sales goals and maximize profitability. Participate in the preparation of the annual departmental operating budget, the hotel marketing plan and business plan, and financial plans.
• Create and implement sales plans that drive measurable incremental occupancy, increase average rates, increase volume, food and beverage and banquet sales.
• Produce monthly reports and sales forecasts to analyze current/potential market and sales trends, coordinate activities to increase revenue and market share and monitor performance to ensure actual sales meet or exceed established revenue plan.
• Manage day-to-day sales activities, plan and assign work, and establish performance and development goals for team members. Provide mentoring, coaching and regular feedback to help manage conflict, improve team member performance, and recognize good performance.
• Create and sustain a vibrant Social Media presence for the hotel & restaurant
• Educate and train sales team that is responsible for developing new accounts, maintain existing accounts, and implement sales strategies. Ensure staff is properly trained and has the tools and equipment to carry out job duties.
• Work with other department managers to ensure proper staffing levels based on guest volume.
• Provide guests with information (example: loyalty programs, area attractions, restaurants, facility information) to enhance guest experience.
• Develop and maintain relationships with key clients and outside contacts in order to produce group and/or convention business, to include room sales and food & beverage sales.
• Schedule conventions and/or business group activities at the hotel and coordinate with other hotel-level departments to facilitate services agreed upon by the Sales Office and prospective clients.
• Identify operational problems that reduce the effectiveness of marketing activities and overall hotel sales performance and work with appropriate department on solutions. • Develop awareness and reputation of the hotel and the brand in the local community.
What we need from you For you to be the ideal candidate, you should have the following:
• 8+ years of sales and marketing related experience
• Bachelor’s degree in sales, business administration, marketing or communications
• Possess prior leadership experience in directly managing a department within similar hotel scope and display strong leadership competencies
• Possess strong creative and analytical skills to create and assess impact of sales and marketing programs and be detail-oriented.
• Must be able to travel to attend workshops, tradeshows, conventions, etc. and may be required to work nights, weekends, and/or holidays.
• Computer proficiency is required.
• Highly developed written and verbal English communication skills to effectively negotiate, persuade, influence, and sell are critical
• Proven track record of business milestones
In return we'll give you a competitive benefit package including, hotel discounts worldwide and the opportunity to progress your career with IHG. Most importantly, we'll give you the room to belong.
At IHG Hotels & Resorts, we are proud to be an equal opportunity employer. IHG Hotels & Resorts provides equal employment opportunities to applicants and employees without regard to an individual's, race, color, ethnicity, national origin, religion, sex, sexual orientation, gender identity or expression, age, disability, marital or familial status, veteran status or any other characteristic protected by law.
IHG is committed to promoting a culture of inclusion where everyone feels safe, respected and valued. We seek talent from all backgrounds to join our teams, and encourage our colleagues to bring their authentic and best selves to work.
IHG® is one of the world’s leading hotel companies, with a promise to provide True Hospitality for Good. Making everyone feel welcome and cared for, recognised and respected, whoever and wherever they are in the world. Join us and not only can you benefit from the world of variety and opportunity that comes with working for a global organisation, but you can also look forward to being part of a company that will appreciate you for being you. We give you room to belong.
Kimpton Hotels & Restaurants crafts unique destinations that kindle heartfelt human connections. Our bespoke spaces blend spirit, style and delight to create an addictive culture of refined irreverence where locals, visitors & colleagues seamlessly connect. We believe heartfelt, human connections make people's lives better. Especially the people who work here.
Working at Kimpton is not just about working. And it’s certainly not like working at other places. We value personality, individuality, creativity, doing right, continually improving, focus and passion. Your work here has meaning. You're here to improve the lives of coworkers, guests, owners, communities, and together we make that happen. It's what drives all that we do. Every day you can improve lives in your own, unique way and you can expect the same in return. It all starts with you.
Do you see yourself as Director of Sales Marketing (Pre-Opening) with IHG?
Our colleagues are fundamental to delivering the memorable experiences, and we are committed to creating a culture as diverse as the distinct hotels in our portfolio.
We are looking for a dynamic Director of Sales and Marketing, who will oversee marketing-related sales, programs, and budgets and implement revenue targets and budget goals, evaluate team progress, and participate in securing sales and increasing the number of clients while identifying new ideas that will help drive the business and solving problems through strong interpersonal skills and efficient communication.
Additionally, success in this role will be leading the team to maximize financial performance, continuously driving both revenue-generating and cost control improvements, maximizing profitability, whilst leading a positive and productive work environment for others.
Your Day to Day:-
Achieve budgeted revenues and personal/team sales goals and maximize profitability. Participate in the preparation of the annual departmental operating budget, the hotel marketing plan and business plan, and financial plans.
• Create and implement sales plans that drive measurable incremental occupancy, increase average rates, increase volume, food and beverage and banquet sales.
• Produce monthly reports and sales forecasts to analyze current/potential market and sales trends, coordinate activities to increase revenue and market share and monitor performance to ensure actual sales meet or exceed established revenue plan.
• Manage day-to-day sales activities, plan and assign work, and establish performance and development goals for team members. Provide mentoring, coaching and regular feedback to help manage conflict, improve team member performance, and recognize good performance.
• Create and sustain a vibrant Social Media presence for the hotel & restaurant
• Educate and train sales team that is responsible for developing new accounts, maintain existing accounts, and implement sales strategies. Ensure staff is properly trained and has the tools and equipment to carry out job duties.
• Work with other department managers to ensure proper staffing levels based on guest volume.
• Provide guests with information (example: loyalty programs, area attractions, restaurants, facility information) to enhance guest experience.
• Develop and maintain relationships with key clients and outside contacts in order to produce group and/or convention business, to include room sales and food & beverage sales.
• Schedule conventions and/or business group activities at the hotel and coordinate with other hotel-level departments to facilitate services agreed upon by the Sales Office and prospective clients.
• Identify operational problems that reduce the effectiveness of marketing activities and overall hotel sales performance and work with appropriate department on solutions. • Develop awareness and reputation of the hotel and the brand in the local community.
What we need from you For you to be the ideal candidate, you should have the following:
• 8+ years of sales and marketing related experience
• Bachelor’s degree in sales, business administration, marketing or communications
• Possess prior leadership experience in directly managing a department within similar hotel scope and display strong leadership competencies
• Possess strong creative and analytical skills to create and assess impact of sales and marketing programs and be detail-oriented.
• Must be able to travel to attend workshops, tradeshows, conventions, etc. and may be required to work nights, weekends, and/or holidays.
• Computer proficiency is required.
• Highly developed written and verbal English communication skills to effectively negotiate, persuade, influence, and sell are critical
• Proven track record of business milestones
In return we'll give you a competitive benefit package including, hotel discounts worldwide and the opportunity to progress your career with IHG®. Most importantly, we'll give you the room to belong.
At IHG Hotels & Resorts, we are proud to be an equal opportunity employer. IHG Hotels & Resorts provides equal employment opportunities to applicants and employees without regard to an individual's, race, color, ethnicity, national origin, religion, sex, sexual orientation, gender identity or expression, age, disability, marital or familial status, veteran status or any other characteristic protected by law.
IHG is committed to promoting a culture of inclusion where everyone feels safe, respected and valued. We seek talent from all backgrounds to join our teams, and encourage our colleagues to bring their authentic and best selves to work.
