Payroll Expert

Major accountabilities:

• Assist the team in converting P&O strategic objectives into operational goals.
• Assist with the implementation of procedures and guidelines for all facets of P&O services (such as services, procedures, and continuous improvement), and offer customers and users guidance and help on issues and requests via training and consultation.
• Assist in determining and organizing the services that P&O Services will offer.
• Manage routine service requests, respond to inquiries, fix issues when feasible, or assist with problem solving in tight coordination with next level support and/or guidelines.
• Carry out user administration duties, such as access control.
• Monitor service requests and resolutions; examine error reports and inquiries.
• Encourage regular cost and efficiency evaluations in order to meet productivity targets.
• Aid in the control and planning of human costs.
• Encourage the assessment of the processes, services, and ongoing scope improvement.
• Contribute to national or business unit-level P&O Services projects.

Key performance indicators:

• P&O Services delivered on time with the right level of quality

Minimum Requirements:

• Higher education and equivalent work experience in finance, business administration or another similar field.
• English language skills - both written and spoken, excellent communication skills.
• At least 3 years of payroll data management experience.
• Optimizing customer value by creating and co-developing compelling customer-centric solutions.

Work Experience:

• Operations Management and Execution.
• Handling and supporting Malaysia statutory submission

Skills:

• Curiosity.
• Data Privacy.
• Employee Experience.
• Employee Onboarding.
• Hr Operations (Hr Ops)
• Human Resources Management.
• Identity And Access Management.
• Payroll.