Customer Service Trainer cum QA

Roles & Responsibilities:

• Responsible for welcoming trainees and completing icebreaking sessions
• Responsible for on-site and online trainings of company products and soft skills for new hires as required
• Responsible for providing existing employees cross trainings as required
• Create training plan, training materials and assessments
• Evaluate trainees, identify weaknesses, and prepare personalized training curriculum, provide training feedback to leader on a regular basis
• Possesses effective delivery/training techniques and methods
• Understanding of teaching methodology, processes, learning theories and inter-personal and group dynamics to deliver training program, as well as relevant tools
• Able to be dispatched to other cities for business trips when training needed
• Perform any other tasks as assigned by superior/ management

Qualification：

• Possess a Diploma/ Degree in Hospitality or any related disciplines
• Min 1 year trainer experience in blockchain or financial industry
• Working knowledge of Word, Excel and PPT to complete reporting and documentation efficiently and effectively
• Highly motivated, energetic, and reliable
• Excellent presentation, communication, problem-solving, interpersonal, and time-management skills
• Outstanding communication and speaking skills with internal and external teams
• Confident, proactive, able to work under pressure and meet deadlines and training target
• Ability to communicate in Mandarin would be an advantage.