Call Center Manager

Team Leader Operations:

Team Leader, Operations is responsible for the day-to-day supervision of a group of call center associates. This position ensures performance metrics are achieved by providing adequate coaching, motivation and accountability.

Job Description :

• Key player to lead the team performance.
• Quality check and ensure that the standard of work is maintained according to the company’s expectations.
• Ensure that the team meets the daily, monthly, and yearly KPI targets.
• Conduct assessments, performance reviews, capacity planning, and training.
• Support HR with the onboarding of a new employee.
• Maintain complete knowledge of all services and products.
• Proactively share existing challenges faced by the team and propose solutions.
• Analyze data to better understand trends and prepare reports for the management.
• Monitor staff performance and actions for improvement
• Give coaching and guidance
• Ensure proper records of customer database

Requirement :

• Minimum of 2 to 4 years experience in the Telemarketing industry
• Excellent written and verbal communication skills.
• Demonstrated proficiency in multi-tasking and prioritization.
• Detail-oriented in ensuring high standards of work and able to adapt quickly to changes in workflows/processes/procedures/product features.
• High level of integrity as demonstrated personally and professionally.
• Written and spoken proficiency in English, Bahasa Malaysia, and Mandarin. (Candidates fluent in Mandarin preferred as role requires candidate to deal with Mandarin speaking clients)
• Able to identify, think creatively, and build support for innovative and outside-the-box solutions.

Benefits

• Attractive remuneration package (basic + high commission)
• Anyone is welcomed to apply, as long you are "hungry" enough!
• Invaluable hands-on working experience at a medium-sized organization
• Annual bonus and increment
• Career opportunities

Job Type: Full-time

Pay: RM3,000.00 per month

Benefits:

• Opportunities for promotion
• Professional development

Application Question(s):

• Are you able to work in Taman Perindustrian OUG?

Education:

• Diploma/Advanced Diploma (Required)

Experience:

• Call Center: 2 years (Preferred)

Language:

• Mandarin (Preferred)
• Bahasa (Preferred)