Manager, Quality

JOB SUMMARY:

Oversee the overall Plastic Injection Molding Quality Management System (PIM-QMS) to ensure product quality throughout the entire process, from incoming materials (IQC) to in-process control (IPQC), and outgoing quality control (OQC). Effectively manage quality risks and customer satisfaction while supporting a diverse customer base. This role reports directly to the Group Quality Director with a dotted line reporting relationship to the Site General Manager or Business Unit Leader

JOB RESPONSIBILITIES:

Quality Assurance and Control

• Audit and Improvement: Conducting regular audits, analyzing results, and implementing corrective actions to enhance product quality and system efficiency;
• System Monitoring: Establishing and implementing a robust monitoring system to detect system failures early and prevent quality issues;
• Quality Management System (QMS): Overseeing the development, implementation, and maintenance of the QMS to ensure compliance with internal and external standards;

Strategic Planning and Leadership

• Capacity Planning: Developing and implementing strategies for optimal resource allocation and capacity utilization for Quality team;
• Team Management: Building and leading a high-performing quality team, providing guidance, coaching, and development opportunities;
• KPI Development: Establishing and monitoring key performance indicators to measure team and department performance;
• Stakeholder Management: Building and maintaining strong relationships with internal and external stakeholders;

Continuous Improvement

• Problem-Solving: Identifying and addressing quality issues through root cause analysis and corrective actions;
• Process Optimization: Implementing process improvements to enhance efficiency and effectiveness;
• Training and Development: Providing training and development opportunities for the team to improve skills and knowledge;

Compliance and Risk Management

• Regulatory Compliance: Ensuring compliance with all relevant regulations and industry standards;
• Risk Assessment: Identifying and mitigating potential risks to product quality and business operations.

Key Challenges and Opportunities

• Balancing Proactive and Reactive Measures: The role requires a strong focus on preventing quality issues while also effectively responding to problems when they arise;
• Leveraging Technology: Utilizing advanced technologies for data analysis, predictive modeling, and automation can enhance efficiency and effectiveness;
• Developing a Quality Culture: Fostering a culture of quality throughout the organization, where everyone is committed to delivering excellence;
• Building a High-Performing Team: Attracting, developing, and retaining top talent to drive quality initiatives;

AUTHORITY:

• Excellent leadership and man- management skills;
• Excellent interpersonal skills;
• Ability to manage a variety of cross-functional team member;
• Excellent written, verbal and presentation skills;
• Excellent organizational and follow-up skills;
• Competent in problem solving, team building, planning and decision making;
• Commercially aware;

JOB REQUIREMENTS:

• Relevant manufacturing/engineering degree is preferred;
• Membership of an industry related professional body would be advantageous;
• Significant experience in a high/low mix volume manufacturing environment;
• Preferably EMC, or OEM environment;
• Strong knowledge of the latest Quality tools and techniques;
• Quality Management System Auditing experience and managing audit programs.