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Brand Associate

Salary undisclosed

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Company Description

ALV is a youthful, expansionary organisation based in Penang, Malaysia, that was established since 2017 that has the core values of positivity, people first, integrity, hard-working and fun loving culture.

We treat each other with trust, integrity and above all, respect. Everyone at ALV is eager to learn, excel and achieve greater heights.

We stay true and work tirelessly to realise our Group Vision of curating the happiest places on Earth.

Role Description (Brand Associate)

This is a full-time on-site role for a Brand Associate at ALV Group of Companies in Georgetown. As a Brand Associate, you will be responsible for various day-to-day tasks related to communication, customer service, sales, and marketing. You will play a key role in promoting our brand and spearheading structures and systems to ensure a positive experience for our customers and clients.

  • Full Time Role (Key Job Segments: Branding, Marketing and Sales)
  • Office based in Georgetown, Penang, Malaysia
  • Managing of Social Media Pages for Hospitality related companies (Hotels, BNB etc)
  • Managing of Property Listings at Online Travel Agencies Platforms (Airbnb, Booking.com, Agoda, Expedia)
  • Managing of Pricing Strategies & Implementation
  • Usage of Digital Management Software (e.g. IDB, Sta-ah)
  • Digital Content Creation (Using Canva, Adobe etc)
  • Able to travel between Hotels / Serviced Apartments in Penang
  • Well versed in communicating with internal staff and Hotel Guests
  • Able to curate training sessions for internal staff on marketing / branding / customer service related topics.
  • Managing of Sales Enquiries.
  • Customer Online Service: Greeting guest, answering phones, handling and checking email.
  • Attending and resolving the guest's inquiries, complaint, and request promptly, and courtesy.
  • Communication with other departments to ensure the smooth and efficient operation.
  • Curation of Pitch Decks (Canva / Google Slides / Powerpoint etc)
  • Business Development: Crafting & Execution of Marketing Strategies to acquire new business assets and portfolios.

Qualifications

  • Excellent communication and interpersonal skills
  • Strong customer service orientation
  • Ability to drive sales and meet targets
  • Experience in marketing and brand promotion
  • Attention to detail and strong organizational skills
  • Knowledge of the hospitality industry is a plus
  • Bachelor's Degree in Business, Marketing, or related field
  • Fluent in English, Malay, Mandarin (Good to have)
  • Competent in using Whatsapp, OTA apps, Hotel System Apps (Good to have).
  • At least 2 Years Experience working in Marketing related jobs.
  • At least 1 Year Experience in using Digital Marketing platforms: Social Media Ads, Google Ads, Website Management
  • Experience in using OTA such as Booking.com Extranet, Airbnb, Agoda, Expedia.
  • Experience in production of digital creatives (Canva / Adobe / Photoshop)
  • High Integrity, Responsible, Independent, Honest and Hardworking