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ICT Support Academic Staff

RM 2,000 - RM 2,500 / Per Mon

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Mantissa College is looking for a skilled ICT Support Academic Staff member to provide technical support to faculty and students using our ODL platforms. This role will play a key part in ensuring that all digital learning activities run smoothly and that users receive the assistance they need to thrive in an online learning environment.

Job Scope:

  • Technical Assistance: Provide technical assistance to academic staff and students in the use of ODL platforms, addressing any issues or challenges they encounter.
  • Troubleshooting: Troubleshoot LMS-related issues and support digital learning activities, ensuring timely resolution to maintain an optimal learning experience.
  • Resource Development: Assist in the creation and maintenance of digital learning resources, ensuring they are accessible and user-friendly.
  • Training: Provide training and guidance to faculty and students on the effective use of e-learning technologies and tools, enhancing their digital competencies.
  • Collaboration: Work closely with IT teams to ensure the stability and reliability of ODL platforms, participating in regular maintenance and updates.

Requirements:

  • Diploma or Bachelor's degree in IT, Computer Science, or a related field.
  • Experience in supporting e-learning platforms, preferably with knowledge of LMS systems (e.g., Moodle, Blackboard).
  • Strong communication and problem-solving skills, with the ability to convey technical information clearly to non-technical users.
  • A proactive approach to identifying and addressing technical challenges in a timely manner.

Job Types: Full-time, Permanent

Pay: RM2,000.00 - RM2,500.00 per month