IT Engineer / Assistant Engineer

JOB DESCRIPTION Learning Technology: - Attending to classroom and office facilities queries and supports. (Regular classroom support and maintenance) - Supporting Online Learning Services, Computer hardware, software and application troubleshooting - Support computer lab maintenance and application deployment. -VOI/VDI server & Classroom Central Control software administration and maintenance. - Supporting Learning Management System such as Moodle, My Media, Ms Teams, Zoom, Skype etc. - Support audio/visual equipment such as live streaming, - Handling teaching equipment and device such as wireless microphone, ipad, pointer, Multimedia Card, Converter, visualizer etc. Administrative IT: - ECard system user access, encryption, data maintenance and processing. - ECard hardware and system issue troubleshooting for all campus users. - ECard ePayment issue troubleshooting with third party payment gateway vendor. - Various reports issue checking and troubleshooting with finance and tenant - Student photo collection, card printing and campus eCard processing and distribution -POS machine setup, maintenance and troubleshooting -Door access setup, maintenance and troubleshooting - Shared folder Access Management and setup (new or existing users - Library Papercut system issue checking with user and system troubleshooting) - Asset management and inventory update for ECard devices - Finance SQL system troubleshooting -Smart meter payment system checking and troubleshooting Network Services: - Tier 1 and Tier 2 network troubleshooting, and system administration. - Support ISP leased lines coordinating & troubleshooting. LAN and Wireless LAN installation and support. - Wireless LAN and LAN Network cabling (copper/fibre) service and maintenance. - Support of Network Monitoring System, DHCP server, Syslog, DNS server, TFTP & FTP server and IP management system. - Monitor and manage all Building ELV Room equipment, structure, fibre, LAN wired and power source connection. - Monitor and manage server room network configuration. Includes A3 Main Data Centre and B1 Backup Server Room including air-con, UPS, fire system, CCTV, server rack, and cabling. - Support access control in network security management. - Support user's access authentication system. - Support SSL VPN in XMU Malaysia. -Support IP phone, PBX and video conferencing system. Other Tasks: -Preparing online guides, checklists and procurement or assets documentations - Supporting University events such as student recruitment or orientation etc. -Learning and adopting new technology, to perform ad hoc functions as and when required. REQUIREMENTS: - Candidate must possess at least a Bachelor's Degree, Engineering (Computer/Telecommunication) or equivalent. - Multiple positions are available. Fresh graduates, preferably with 1-3 years (s) of hands-on experience specializing in IT/Computer-System, Programming, Database Admin or Data Centre equivalent troubleshooting experience, are encouraged to apply. - Programming skills - .Net/Python/SQL or PHP, HTML/CSS, Bootstrap, jQuery, and JavaScript will be an advantage. - System - Experience in Linux server (CentOS, Ubuntu), Windows server, MySQL server and database (prefer Maria DB) optimization, scripting and backup solutions, Microsoft Azure, AWS, Alibaba Cloud, Google Cloud, GitHub, OpenStack etc.