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- Act as the main point of contact for client inquiries, ensuring high levels of engagement and satisfaction.
- Build and maintain strong, long-term client relationships by understanding their business needs and objectives.
- Foster positive relationships with key stakeholders and executive sponsors.
- Serve as a trusted advisor, offering consultative advice and identifying new business opportunities.
- Explore opportunities to enhance services and upsell solutions to generate additional revenue from existing and potential clients.
- Develop tailored account plans and strategies to meet clients' specific goals and objectives.
- Stay informed about emerging technologies and market trends to maintain a competitive edge.
- Collaborate with internal teams, such as technical and marketing, to deliver optimal solutions.
- Effectively communicate the company’s solution offerings to clients and prospects.
- Monitor and report on account performance metrics to ensure targets are met or exceeded.
- Maintain accurate and timely records of client interactions, proposals, and revenue projections.
- At least 5 years of experience in IT sales with a proven record of client acquisition, retention, and growth, specializing in one or more of the following areas:
- Application-Related Solutions
- Infrastructure/Network Solutions/Virtualization/Managed Services
- IT Security Management Solutions
- Prior experience in direct account management, preferably within the Financial Services Industry (FSI) or large enterprise accounts.
- Strong organizational skills and meticulous attention to detail.
- Self-motivated, proactive, and goal-oriented, with excellent problem-solving abilities.
- Proficiency in both written and spoken English and Bahasa Malaysia.
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