Customer Support Executive

Job Description:We are looking for a motivated Customer Service Representative to support food delivery vendors and end users through outbound calls. This role is ideal for a Mandarin speaker with strong communication skills and experience in customer service.

Key Responsibilities:

• Conduct outbound calls to assist food delivery vendors and end users, providing excellent customer support.
• Address customer inquiries and resolve issues promptly to enhance user satisfaction.
• Record and update call information accurately in the system.
• Work collaboratively with the team to improve the overall customer experience.

Requirements:

• Proficiency in Mandarin for effective communication.
• Diploma in any field; however, SPM holders with relevant customer service experience will be considered.
• Fresh graduates are welcomed to apply.
• Strong communication and interpersonal skills.
• Previous experience in customer service or a similar role is preferred.

Job Type: Contract

Contract length: 3 months.

Pay: RM5,000.00 per month.

Benefits:

• Health insurance.

Schedule:

• Fixed shift.
• Monday to Friday.

Supplemental Pay:

• Retention bonus.