Epicareer Might not Working Properly
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Please Turn on your JavaScript

Epicareer might not working properly because your browser javascript is turned off.

What is JavaScript?

JavaScript is like the magic behind making websites interactive. Basically, it makes Epicareer more enjoyable and engaging.
How do i turn this on?
Find tutorial for your browser below :
  1. Make sure the webpage is open.
  2. In the Safari app on your Mac, choose Safari > Preferences, then click Security.
  3. Make sure the Enable JavaScript checkbox is selected.
  4. Click Websites.
  5. On the left, click Content Blockers.
  6. Make sure Off is chosen in the pop-up menu next to the website.
  7. On the left, click Pop-up Windows.
  8. Make sure Allow is chosen in the pop-up menu next to the website.
Visit Site here
  1. Open Chrome on your computer.
  2. Click. then Settings.
  3. Click Privacy and Security.
  4. Click Site settings.
  5. Click JavaScript.
  6. Select Sites can use Javascript.
Visit Site here
  1. If you're running Windows OS, in the Firefox window, click Tools > Options.
  2. Tip: If you're running Mac OS, click the Firefox drop-down list > Preferences.
  3. On the Content tab, click the Enable JavaScript check box.
Visit Site here
  1. Click the "Settings and more" icon at the top right of the Edge browser window.
  2. Click Settings.
  3. From the Settings menu, click Cookies and site permissions.
  4. Scroll down and click on JavaScript.
  5. In the JavaScript window, toggle the slider to "on" or "allowed."
  6. Close the Settings tab.
  7. Refresh the page.
Visit Site here
  1. Go to Settings.
  2. Click Advanced in the left sidebar, and click Privacy & security.
  3. Under Privacy and security, click Site settings.
  4. Click JavaScript.
  5. At the top, turn on or off Allowed (recommended).
Visit Site here
Any Question? Contact us
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Jobs or company...

L2 Senior Associate of Customer Experience

Salary undisclosed

Apply on

HiredlyMY
Original
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KiplePay Sdn Bhd is Malaysia's licensed fintech company, specialising in e-wallet, payment gateway services and urban solutions. Our mission is focused on revolutionising the financial landscape by equipping businesses, governments, students, and diverse communities with a seamless and secure cash-less and digital ecosystem. This includes being fully dedicated to ensuring financial services are not only affordable but also accessible to everyone.

Job Summary: We are seeking a highly motivated and experienced L2 Senior Associate Customer Experience to join our dynamic team. In this role, you will be responsible for overseeing the Level 2 (L2) customer support operations, ensuring high levels of customer satisfaction, and contributing to the continuous improvement of our support processes. You will lead a team of L2 support specialists, provide guidance, and collaborate closely with other departments to resolve complex customer issues and enhance the overall customer experience.

Key Responsibilities:

1. Team Leadership and Management:

    -Lead, mentor, and manage a team of L2 support specialists. -Provide training and development opportunities to enhance team performance. -Conduct regular performance reviews and provide constructive feedback.

2. Customer Support:

    -Oversee the handling of escalated customer issues and ensure timely resolution. -Develop and implement strategies to improve customer satisfaction and loyalty. -Monitor and analyze customer feedback to identify areas for improvement.

3. Process Improvement:

    -Collaborate with cross-functional teams to identify and address systemic issues. -Develop and refine support processes to increase efficiency and effectiveness. -Implement best practices and innovative solutions to enhance the customer experience.

4. Reporting and Analytics:

    -Track and report on key performance indicators (KPIs) related to customer support. -Analyze data to identify trends and areas for improvement. -Provide regular reports to senior management on team performance and customer satisfaction.

5. Collaboration and Communication:

    -Act as a liaison between the customer support team and other departments. -Ensure clear and effective communication of customer issues and resolutions. -Foster a collaborative and customer-centric culture within the team.
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