General Manager – Retail

The General Manager in a retail environment is responsible for overseeing the day-to-day operations of a retail store or multiple locations. This includes managing the store’s staff, driving sales, ensuring customer satisfaction, overseeing inventory management, and maintaining high operational standards. The GM plays a key role in developing strategies to improve store performance and profitability, all while aligning with the company’s goals and brand standards.

Key Responsibilities:

• Retail Operations Management:
• Oversee daily operations of the retail store(s), ensuring all departments are running efficiently and meeting company standards.
• Ensure high standards of customer service, product availability, and store cleanliness.
• Implement and monitor store policies, procedures, and operational guidelines to optimize the retail environment.
• Sales and Profitability:
• Develop and execute strategies to increase store sales and profitability, focusing on key performance metrics such as sales targets, average transaction value, conversion rates, and customer retention.
• Monitor and analyze sales data and performance trends to identify areas for improvement.
• Maximize sales opportunities through upselling, cross-selling, and promoting key products or services.
• Drive seasonal or promotional sales campaigns to boost revenue.
• Team Leadership and Development:
• Lead, motivate, and develop the store team, fostering a positive and productive work environment.
• Recruit, hire, and onboard staff, ensuring the team is trained on product knowledge, customer service, and company procedures.
• Conduct performance evaluations and provide ongoing feedback and coaching to employees.
• Ensure that all team members are aligned with the company’s vision and brand values.
• Customer Experience and Satisfaction:
• Ensure the highest level of customer service is provided at all times, addressing customer complaints or concerns promptly and professionally.
• Promote a customer-first culture within the team to enhance the shopping experience and foster customer loyalty.
• Regularly assess customer feedback to identify opportunities for improvement in service delivery.
• Inventory and Stock Management:
• Oversee inventory management, ensuring products are stocked appropriately and product turnover is maintained.
• Work closely with suppliers, vendors, and the procurement team to manage product orders, restocking, and ensure product availability.
• Monitor stock levels and manage stock replenishment to minimize shrinkage and ensure consistent product availability.
• Conduct regular stock audits and ensure compliance with loss prevention procedures.
• Financial Management:
• Develop and manage the store’s budget, ensuring all operational expenses stay within set limits.
• Monitor and control overhead costs, staffing, and other operational expenses to maintain profitability.
• Report regularly to senior management on financial performance, sales trends, and budget adherence.
• Analyze key financial data to identify and implement cost-saving initiatives without compromising service quality.
• Marketing and Promotions:
• Implement and manage local marketing campaigns and store promotions in line with company objectives and marketing strategies.
• Collaborate with the marketing team to align promotional efforts with in-store activities.
• Ensure proper visual merchandising to create attractive displays and promote key products.
• Compliance and Safety:
• Maintain a safe working environment for both employees and customers, ensuring safety protocols are followed.
• Oversee store security, loss prevention, and mitigate any risks of theft or accidents.
• Reporting and Performance Tracking:
• Track, measure, and report on store performance, including sales, customer satisfaction, inventory, and employee performance.
• Use data-driven insights to adjust strategies and improve store performance.
• Prepare regular reports for senior management, highlighting operational issues, successes, and areas for improvement.
• Innovation and Continuous Improvement:
• Stay up-to-date on industry trends, new technologies, and best practices in retail operations.
• Implement innovative solutions to improve operational efficiency and enhance customer satisfaction.
• Identify opportunities for process improvement, product offerings, and sales techniques to boost performance.

Job Type: Full-time

Pay: RM5,500.00 - RM8,000.00 per month