Epicareer Might not Working Properly
Learn More
Please Turn on your JavaScript

Epicareer might not working properly because your browser javascript is turned off.

What is JavaScript?

JavaScript is like the magic behind making websites interactive. Basically, it makes Epicareer more enjoyable and engaging.
How do i turn this on?
Find tutorial for your browser below :
  1. Make sure the webpage is open.
  2. In the Safari app on your Mac, choose Safari > Preferences, then click Security.
  3. Make sure the Enable JavaScript checkbox is selected.
  4. Click Websites.
  5. On the left, click Content Blockers.
  6. Make sure Off is chosen in the pop-up menu next to the website.
  7. On the left, click Pop-up Windows.
  8. Make sure Allow is chosen in the pop-up menu next to the website.
Visit Site here
  1. Open Chrome on your computer.
  2. Click. then Settings.
  3. Click Privacy and Security.
  4. Click Site settings.
  5. Click JavaScript.
  6. Select Sites can use Javascript.
Visit Site here
  1. If you're running Windows OS, in the Firefox window, click Tools > Options.
  2. Tip: If you're running Mac OS, click the Firefox drop-down list > Preferences.
  3. On the Content tab, click the Enable JavaScript check box.
Visit Site here
  1. Click the "Settings and more" icon at the top right of the Edge browser window.
  2. Click Settings.
  3. From the Settings menu, click Cookies and site permissions.
  4. Scroll down and click on JavaScript.
  5. In the JavaScript window, toggle the slider to "on" or "allowed."
  6. Close the Settings tab.
  7. Refresh the page.
Visit Site here
  1. Go to Settings.
  2. Click Advanced in the left sidebar, and click Privacy & security.
  3. Under Privacy and security, click Site settings.
  4. Click JavaScript.
  5. At the top, turn on or off Allowed (recommended).
Visit Site here
Any Question? Contact us
logo
Jobs or company...

Senior Digital Customer Experience (CX) Specialist

  • Full Time, onsite
  • Basf Asia-Pacific Service Centre Sdn. Bhd.
  • Kuala Lumpur, Malaysia
Salary undisclosed

Apply on

Indeed MY

Availability Status

This job is expected to be in high demand and may close soon. We’ll remove this job ad once it's closed.

Original
Simplified

Digital Hub Kuala Lumpur attracts, grows, and develops passionate people who will meaningfully impact the digital future of BASF. Come join us and be a part of our digitalization journey.


Objectives of the position

The Order Automation team, drive eCommerce forward contributing to the Seamless Customer Experience (SCX) with solutions and services for BASF BUs so that they can improve their efficiency and have positive impact on BASF growth.


In this role, you will support daily operation of order automation tools, working closely with business users to implement fully automated services to increase efficiency for businesses. Additionally, you will be responsible to drive development and business engagement of new technology to support order automation strategic roadmap.


Responsibilities

  • Purchase order detail validation in Cor2E
  • Interface with business to determine causes for order creation failures
  • Conduct investigation and root cause analysis
  • Develop and recommend improvement plans to prevent reoccurrence of order failures
  • Promote with business on eChannel solutions to increase eShare
  • Onboard customers to Digital Commerce tools (Cor2E, Elemica QuickLink email etc.)
  • Map and educate customer order forms to enable the Cor2E tool to successfully process incoming purchase orders
  • Collaborate closely with project team on new strategic order automation project as a key project team member
  • Contribute by providing business demands to new project, perform testing, provide feedback for developers
  • Responsible for business engagement on change management tasks for new project


Requirements


  • Degree in Computer Science, informatics, business informatics or in a comparable field
  • Minimum 3-5 years of experience in Customer Experience (CX) related roles
  • Excellent problem-solving and analytical skills
  • Experience working within the Digital Commerce processes
  • Basic utilization of SAP Cobalt incl. Order-To-Cash processes
  • Order management and customer interaction experiences
  • Familiarity with order processing and good excel skills
  • Machine leaning / artificial intelligence experience


As one of the world’s largest chemical companies, BASF is on a mission to create chemistry with a sustainable future. The Digital Hub Kuala Lumpur, alongside four other Digital Hubs across the globe, are part of the Global Digital Services team, which is the technology powerhouse driving our vision. As an integrated hub focused on digital growth and innovative business solutions, you will find many opportunities to create an impact here.

Whether you want to streamline processes with robotics automation, deep-dive into emerging technologies, or help tell the story of BASF – we have you covered. By investing in best-in-class tools and encouraging cross-functional collaboration, we empower our people to be curious and pursue any area of the business that interests them. The bottom line? We want you to bring your differences and spark positive evolutions in BASF.

Further Information at https://go.basf.net/careers_digitalhubkl

Similar Jobs

1d ago

Staff Nurse (Elderly)
MINTYGREEN SENIOR RESIDENCES SDN. BHD.
and Prima Damansara, Malaysia

Full Time, onsite, onsite

Salary undisclosed

1d ago

JUNIOR GOVERNANCE
MAJLIS PERUNDINGAN PERTUBUHAN ISLAM MALAYSIA
M
Kajang, Malaysia

Full Time, onsite, onsite

Salary undisclosed