Service Manager

The Service Manager is responsible for overseeing the daily operations of the service department to ensure customer satisfaction, efficiency, and profitability. This role requires managing a team of service advisors, technicians, and support staff while maintaining compliance with company policies and industry standards.

Key Responsibilities

• Department Management
• Oversee service operations, including scheduling, repairs, and maintenance.
• Ensure the workshop operates efficiently and achieves revenue and profitability targets.
• Monitor key performance indicators (KPIs) such as service turnaround time, customer retention, and technician productivity.
• Customer Relations
• Maintain a high standard of customer satisfaction by addressing complaints and ensuring prompt resolution.
• Build strong relationships with customers and promote service loyalty programs.
• Staff Supervision
• Lead, train, and develop the service team, including advisors, technicians, and support staff.
• Conduct performance evaluations, provide feedback, and implement improvement plans when necessary.
• Recruit and onboard new team members as required.
• Financial Management
• Develop and manage the service department's budget.
• Monitor expenses and implement cost-saving measures.
• Ensure accurate invoicing and efficient payment collection.
• Compliance and Safety
• Ensure the workshop complies with health and safety regulations.
• Maintain equipment and facilities to meet operational standards.
• Ensure compliance with manufacturer and warranty policies.
• Operational Excellence
• Implement and optimize processes to improve efficiency and productivity.
• Coordinate with the parts department to ensure timely availability of required components.
• Stay updated with industry trends and incorporate best practices.

Requirements

• Education: Diploma/Degree in Automotive Engineering, Business Management, or related field.
• Experience: Minimum 5 years of experience in a service department, with at least 2 years in a managerial role.
• Skills:
• Strong leadership and interpersonal skills.
• Excellent communication and problem-solving abilities.
• Proficiency in service management software and reporting tools.

Job Types: Full-time, Permanent

Pay: RM3,000.00 - RM3,500.00 per month

Benefits:

• Opportunities for promotion
• Parental leave
• Professional development

Schedule:

• Day shift

Supplemental Pay:

• Commission pay
• Performance bonus