CUSTOMER SERVICE

Full Time, onsite
Aesthetic Skin Group
Puchong, Malaysia

RM 1,600 - RM 3,500 / month

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Aesthetic Skin Group's mission goes beyond business; it is a mission with a purpose. The company's philanthropic endeavors, exemplified by its involvement in the "Peace of Mind" program, underscore its dedication to making a positive impact in the world and raising awareness about mental health.

The remarkable success of Aesthetic Skin Group can be attributed to its strong brand identity and effective marketing strategies. By prioritizing customer satisfaction and introducing groundbreaking products, the company has established a prominent position within the beauty and wellness industry.

As Aesthetic Skin Group continues to expand its operations, it anticipates encountering new challenges and opportunities.

As part of our rapid expansion, we seek for suitable candidates to join us as:

CUSTOMER SERVICE

Responsibilities

Answer, screen and forward incoming phone calls
Provide basic and accurate information in-person and via phone/email
Receive, sort and distribute daily mail/deliveries
Responding promptly to customer inquiries.
Update calendars and schedule customer meetings/ appointment
Undertake special assignments and related duties as specified by directors.
Maintaining a positive, empathetic and professional attitude toward customers at all times.
Follow communication procedures, guidelines and policies
Communicating with customers through various channels.
Acknowledging and resolving customer complaints provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
Knowing our products inside and out.
Processing orders, forms, applications, and requests.
Keeping records of customer interactions, transactions, comments and complaints.
Communicating and coordinating with colleagues as necessary.
Providing feedback on the efficiency of the customer service process.
Managing a team of junior customer service representatives.
Ensure customer satisfaction and provide professional customer support.

Requirements

Open for Malaysian citizen only.
SPM or higher
No prior experience is required as training will be provided. Fresh school leavers and graduates are encouraged to apply.
Able to understand and communicate in Mandarin, Bahasa Malaysia and English.
Knowledge of other languages will be an added advantage.
Good in MS Office and Excel.
Pleasant deposition and well-groomed.
Must possess a high level of discipline, work ethics and integrity.
Able to multi-tasks, cheerful, energetic, creative, positive mindset and self-motivated.
Team player and able to work independently with minimum supervision.
Results driven and passionate about setting a high-performance standard and meeting objectives.
Able to work independently with minimum supervision.
Shift A: Monday - Friday, Working hours 10am -8pm , Shift B: Monday - Friday, Working hours 10am -8pm , Saturday 10am-6.30pm.
Able to read / write in Mandarin is an added advantage.
Able to start work immediately or within short notice is an added advantage.