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- Using the help desk management tool, log and assign requests
- Monitor the management systems to identify problems and taking appropriate action to maintain and control the resolution of these problems.
- Customer service and support
- Provide courteous and professional technical support to customers.
- Troubleshoot hardware and software, technical, network issues (i.e.: reset passwords and etc)
- Monitor the management systems to identify problems and taking appropriate action to maintain and control the resolution of these problems.
- At least achieve SPM certificate
- Having experience in customer service role is preferred
- Fresh graduates are encouraged to apply
- Fluent in English and Bahasa Malaysia (writing) is a must
- Fluent in any other language (writing) will be an added advantage
- Eager to learn and with a desire to get the job done well
- Strong skills in communication, teamwork, organization, and attention to detail
- EPF/SOCSO
- Annual incremental
- Annual leave
- Training will be provided
- Career development
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