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Customer Service (RMA Helpdesk) at Bayan Lepas, Penang 1. Manage task given within the operation hours specified. 2. Manage all incoming calls, web or e-mail requests on returns. 3. Address and monitor any issues reported. 4. Follow up pending requests or receipt until closure. 5. Route calls, emails or requests to relevant parties should there be any need for follow-up action by them. 6. Collate orders in statistical report, update data and maintenance. 7. Managing reports related to customer. Requirements: STPM, Certificate, Diploma or Degree fresh grad, or with 1-2 years working experience 2. Intermediate knowledge and skills in using MS office Excel, Access & PowerPoint will be added advantage 3. Good phone & email communication & interpersonal skills 4. Good English with ability to speak & read Mandarin 5. Must be able to handle high volume request timely and resolve shipment/ returns issues 6. Good Analytical skills and understanding of complex business processes will be an advantage • Fresh graduate are welcome to apply.
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