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This job is expected to be in high demand and may close soon. We’ll remove this job ad once it's closed.
Working location : KL / WFH/ Hybrid
Preferred Mandarin/ Cantonese speaker
Multiple role opening: Customer Service & Telesales
WHAT YOU WILL OWN:
Assist customer issues via chat with excellent quality customer service.
Coordinate between customers/vendors/riders and other teams to identify and troubleshoot daily operational issues swiftly and effectively.
Listen attentively to customer needs/concerns and demonstrate empathy while maximising opportunity to build rapport with the customer
Perform proactive follow up with other support team members to ensure efficient resolution to customer requests.
Develop excellent product knowledge to enhance customers’ experience and support.
Adhere to the quality process set to ensure that we are providing accurate and timely service to the customers.
Handle complaints, and provide appropriate solutions and alternatives within the allocated time.
Grow as part of Live Operations in line with our client values and COE principles.
Work on personal and team goals as part of a dynamic team in a fast paced environment.
Job Type: Full-time
Pay: RM4,500.00 - RM7,000.00 per month
Language:
- Cantonese/ Mandarin (Required)