Customer Service

Customer Interaction:

• Greet customers warmly and address inquiries and complaints promptly.
• Provide accurate information about driving courses, schedules, and fees.
• Assist with scheduling lessons, theory classes, and tests.

Communication:

• Handle incoming calls, emails, and messages efficiently.
• Relay important messages to relevant departments and follow up with customers.

Administrative Support:

• Perform general administrative tasks such as data entry and document preparation.
• Maintain student records and assist with financial documentation.
• Coordinate class schedules with instructors and manage inventory.

Customer Relationship Management:

• Build and maintain positive relationships to enhance customer satisfaction.
• Gather feedback to identify areas for improvement and proactively address concerns.

Team Collaboration:

• Collaborate with team members to ensure smooth operations.
• Share information and support colleagues during peak periods.

• Minimum requirement of SPM
• Proven experience in customer service, preferably in a similar role.
• Strong communication and interpersonal skills.
• Ability to manage multiple tasks effectively.
• Proficiency in administrative tasks and customer relationship management.

Schedule:

• Day shift.
• Rotational shift.
• Weekend jobs.

• Medical Insurance.
• Medical Benefits.
• EPF (KWSP) and SOCSO.
• Opportunities for promotion.

Supplemental Pay:

• Attendance bonus.
• Commission pay.
• Overtime pay.
• Performance bonus.