Card Operations Support Executive

Salary : RM 3000 - RM 3500

Mon - Fri - 9AM - 6PM
KL Sentral

Responsibilities:

- Monitor and manage card operations systems to ensure the smooth functioning of card transactions.

- Perform basic troubleshooting and resolve issues related to card inquiries and incidents.

- Conduct regular audits of card operations processes to identify areas for improvement and efficiency.

- Coordinate with internal teams (L2 customer support, technical, and finance) to resolve escalated card-related issues.

- Ensure compliance with industry regulations and company policies regarding card operations.

- Generate and maintain reports on card transaction volumes, trends, and performance metrics.

- Assist in the implementation of new card products or features, including testing and training.

- Provide support for cardholder inquiries and disputes, adhering to established protocols and timelines.

- Stay updated on industry trends and best practices in card operations to enhance knowledge and skills.

- Collaborate with vendors and external partners to optimize card processing systems and services.

Requirements:

- Bachelor's degree in a relevant field or equivalent work experience.

- Previous experience in card operations or financial services preferred.

- Strong attention to detail and excellent analytical skills.

- Excellent communication and interpersonal abilities.

- Proficiency in using card management systems and related software.

- Ability to work effectively in a fast-paced and dynamic environment.

- Knowledge of regulatory requirements related to card operations is a plus.

- Experience in a contact centre is desirable.

Apply with me : WhatsApp your resume to Ms Lava 011-3563 0124

Job Type: Contract
Contract length: 3 months

Pay: RM3,000.00 - RM3,500.00 per month

Benefits:

• Health insurance
• Opportunities for promotion
• Professional development

Schedule:

• Day shift
• Monday to Friday

Work Location: In person