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Sales Admin

RM 1,700 - RM 1,800 / month

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Job Title: Sales Admin

Location: Taman Melawati

Working days : Monday - Saturday

Time : 9.00am - 5.30pm

Job Description:

We are looking for a friendly, dedicated, and efficient individual to join us as a Sales Admin. You will play a key role in ensuring smooth online sales operations and delivering the best customer experience.

Key Responsibilities:

1. Manage WhatsApp Inquiries: Respond to customer messages promptly and professionally.

2. Order Confirmation: Process orders until payment is successfully received.

3. Payment Receipt Management: Save customers' payment receipts in the designated folder.

4. Order Updates: Update order summaries in the group chat and maintain records in Google Sheets for tracking.

5. Order Docket Printing: Print order dockets for team reference.

6. Team Coordination: Communicate effectively with the production team to ensure seamless order processing.

7. Handle customer Delivery : Arrange and monitor cake deliveries via the Lalamove app, ensuring customers receive their orders on time

8. Customer Follow-up: Follow up with customers to confirm delivery or satisfaction and encourage repeat orders.

9. Suggest Improvements: Provide insights and suggestions to improve the customer experience and sales process.

Requirements:

We are looking for candidates who have the following qualities:

Skills & Attitude:

- Friendly and enjoy interacting with customers.

- Excellent communication skills (both written and verbal).

- Capable of handling complaints and providing practical solutions.

- Calm, patient, and able to manage stressful situations.

- Initiative to create sales opportunities (e.g., updating WhatsApp status to spark curiosity).

- Team player who can maintain good relationships with the production team.

- Proactive in solving problems and suggesting ways to improve efficiency.

- Organised and detail-oriented, ensuring accurate order tracking and reporting.

- Able to multitask and prioritise tasks in a fast-paced environment.

Advantages:

- Experience in customer service, sales, or order management.

- Proficient in using tools like WhatsApp, Google Sheets, and Microsoft Office.

- Tech-savvy and quick to learn new systems or software.

- A creative mindset to assist in crafting engaging messages or updates to attract customers.

Job Type: Full-time

Pay: RM1,700.00 - RM1,800.00 per month

Schedule:

  • Day shift

Supplemental Pay:

  • Commission pay

Expected Start Date: 01/15/2025