SALES ADMIN EXECUTIVE

Key Responsibilities: 1. Order Processing and Management: o Receive and process customer orders accurately and promptly. o Ensure all customer orders are verified for accuracy, including pricing, product specifications, and delivery timelines. o Coordinate with the production and logistics teams to ensure timely order fulfilment. 2. Customer Support: o Act as the first point of contact for customer inquiries related to orders, pricing, and product availability. o Respond to customer queries via phone, email, and other communication channels in a professional and timely manner. o Resolve any issues related to orders, deliveries, and product discrepancies. 3. Sales Documentation: o Prepare quotations, sales contracts, and invoices as per the company’s guidelines. o Maintain accurate records of customer orders, quotations, and sales agreements. o Ensure proper documentation for all sales transactions and maintain compliance with company policies. 4. Coordination with Internal Departments: o Liaise with the production, logistics, and finance teams to ensure smooth order processing and delivery. o Communicate any special customer requirements or urgent orders to the relevant departments. 5. Sales Reporting: o Generate regular sales reports for management, including order status, sales performance, and customer feedback. o Monitor and update customer databases to ensure accuracy and completeness. 6. Inventory and Stock Management: o Assist in monitoring stock levels to ensure product availability. o Coordinate with the warehouse team for stock replenishment and inventory accuracy. 7. Support to Sales Team: o Assist the sales team in preparing presentations, proposals, and sales materials. o Schedule and coordinate meetings with clients and follow up on sales leads. Key Requirements: Diploma or Bachelor's degree in Business Administration, Marketing, or a related field. Minimum of 2-3 years of experience in a similar role, preferably in a manufacturing or trading company. Strong communication and interpersonal skills. Proficient in Microsoft Office applications (Word, Excel, PowerPoint). Detail-oriented, organized, and able to handle multiple tasks efficiently. Excellent problem-solving skills and ability to work independently. Fluent in Mandarin (both written and spoken) is required to liaise with Mandarin-speaking clients.