System Analyst

Job Responsibilities: 1. Bachelor's degree in computer science, Business IT or a related study, or equivalent experience. 2. In depth IT product knowledge of major applications. 3. Microsoft D365 certified (preferred) 4. At least 5 years working experience in banking related SaaS solution, preferably Microsoft D365 CRM system. 5. Work or involve in projects from project inception through the entire project life cycle. 6. Experienced with SDLC Process Design such as ARIS, requirements engineering process and creation of functional specifications. 7. Strong Experience in Cloud-based system implementation project or financial service CRM project. 8. Candidates who have experiences in Microsoft D365 Sales module implementation will be strongly considered Key Responsibilities: 1. Must have strong leadership and people management skills; ability to influence, organizational ability and time management. 2. Excellent business acumen and analytical skills 3. Embody the organisation culture and aligns and support of organisation vision and mission 4. Excellent interpersonal, written and communication skills, interpersonal skills and the ability to interface effectively with senior business users and IT. 5. Highly result oriented and can work independently. 6. Demonstrates ability to build relationships and work well with peers from both business and technology stakeholders and interact effectively with internal and external parties. 7. Ability to plan and prioritise work / projects in the team. 8. Decision Making: Understands how and when to make a choice; how and when to escalate issues to higher levels. Analyzes the risks and future impact of decisions. Other responsibilities 1. Maintains knowledge of relevant products and suport methods to provide end-to-end solution to business users and project team. 2. Ability to perform system impact assessment for given change request, perform/review system design, prepare functional and technical specification, ensure compliance to technology architecture standards, software defect resolution and system deployment 3. Technically competent to provide technical advise/resolutions to team members and involve in software changes 4. Assist in implementaion of project deliverables and enhancements 5. Monitor OPEX and CAPEX of platform and software investment to ensure achievement of low cost and high quality delivery. 6. Adheres to all applicable procedures, company policies and any other quality or regulatory requirements. 7. Stay abreast of new technologies and application funcationalities. 8. Ensuring that all technology enhancements are reviewed collectively with Technology teams in order to future proof solutions in order to minimize additional investment in the mid/long term. 9. Oversee the support of applications while within the warranty period. 10. Any other responsibilities/tasks as assigned by the management from time to time.