Customer Service

RM 2,000 - RM 2,500 / Per Mon

Checking job availability...

Original

Simplified

To handle all incoming calls from clients/customers/ inquiries and transfer calls to internal departments.
To reply assigned tickets on timely manner.
Escalate to tickets to operations team and revert to client/customer accordingly.
To process all assigned return parcels.
To coordinate initial on-boarding of new clients.
To compile and coordinate Home Direct return parcels.
To manage day-to-day activity for dispatch drivers’ route.
To generate Customer Returns and Failed Deliveries reports on daily basis.
To compile monthly reports on Failed Deliveries reports.
To manage and coordinate self-pick up deliveries for clients.
Prepare international deliveries.
Filing for delivery orders and invoices.
Provide back-up support for team during their absence.
Provide support to CRT head as and when needed.
Contributes to team effort by accomplishing related results as needed.

Diploma / Bachelor in Communication, Marketing, Sales etc.
1 year of working experience in Customer Service / Warehouse Environment / Marketing / Sales
Ability to work independently.
Possess customer service background.
Basic computer skills.
Good verbal and written communication skills.
Team player
Flexible to cope with different work pressure.
Honest.
Reliable.
Good customer service skills
Preferable who can speak Malay, English, and Mandarin is an advantage.