Café Manager

Responsibilities: - Recruiting, training, and supervising café staff. - Ensures that all café staff perform duties following outlet policies. - Supervises all food and beverage service activities in the café, ensuring guest satisfaction. - Preparing weekly work schedules for staff to ensure sufficient manpower. - Keeps up to date standard recipe file for all food and beverage items. - Maintain updated records of daily, weekly and monthly revenues and expenses. - Resolving customer complaints regarding food quality and customer service. - Nurture friendly relationships with customers to increase loyalty and boost café reputation. Requirements: - Proven management experience in the hospitality industry. - Sound knowledge of food health and safety regulations. - Strong business acumen. - Exemplary management skills. - Effective communication skills. - Exceptional customer service skills.