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- Provide outstanding service to customers, ensuring a positive and engaging experience with every interaction.
- Handle customer inquiries and complaints with professionalism and efficiency.
- Prepare and serve high-quality espresso-based drinks and other specialty beverages.
- Continuously develop expertise in coffee brewing techniques and train others on the same.
- Lead and motivate a team of baristas, ensuring smooth operations during peak hours.
- Train new staff on coffee preparation, customer service, and operational procedures.
- Manage coffee preparation, serving, and cleaning processes to ensure fast, high-quality service.
- Oversee inventory, including ordering and stock management to ensure availability of supplies.
- Understand the needs of workplace professionals and tailor service to accommodate their quick-paced work schedules.
- Maintain high standards of beverage quality, ensuring consistency in taste and presentation with every cup served.
- Perform regular quality checks on equipment and products.
- Ensure cleanliness and organization of the coffee counter and surrounding areas.
- Maintain health and safety standards, ensuring a hygienic and safe environment for both staff and customers.
- Develop relationships with repeat customers, recognizing their preferences and building rapport.
- Promote new products, seasonal specials, and upsell products.
Job Types: Full-time, Contract
Contract length: 12 months
Pay: RM2,300.00 - RM2,600.00 per month
Benefits:
- Opportunities for promotion
- Professional development
Schedule:
- Monday to Friday
- Rotational shift
- Weekend jobs
Supplemental Pay:
- Overtime pay
- Tips
Experience:
- barista: 2 years (Preferred)
Location:
- Kuala Lumpur (Preferred)
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